Front Office Executive

Job Summary Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. Responsibilities and Duties • Welcome guests during check-in and giving a found farewell to guest while checkout. • Handling guest complaints and concerns in an efficient and timely manner. • Overseeing VIP guests, arrivals and departures. • Coordinating and multi-tasking job duties in a busy environment. • Should possess detailed information about the Hotel, city as well as the competition. • Detailed information regarding arrivals and room requirements. • Have up to date information on daily room occupancy • Providing excellent customer service as per hotel standards. • Greeting guests as they enter and exit the hotel. • Providing information regarding the Hotel, town attractions, activities etc. • Check on VIP reservations, complete their pre-registration formalities. • Allocate rooms to all arriving guests. • Maintain up-to date information on room rates, current promotions, offers and packages • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. • Co-ordinate with housekeeping for clearing of rooms. • Collect Guest feedback during guest departure along with his likes and dislikes. • Perform basic cashier activities as and when required. • Maintain guest lockers for safe custody. • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. • Give proper and complete handover to the next shift • Should be able to handle all guests without bias or prejudice. • Follow the house rules and policies laid down by the management. • Adhere to strict staff grooming and hygiene standards. • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Job Types: Full-time, Permanent Education: • Diploma (Required) Experience: • Front Desk in Hotel: 5 years (Required) Work Location: In person Read more