Verified Job
Jobs
Front Office Executive Hotel Industry
Jobs
#351226
Full Time
Job Description
Guest Handling:-
• To be warm, friendly and courteous to guests
• To greet guests on arrival and provide timely assistance at check-in
• To inform the General Manager of all VIP arrivals and perform ATG Process and also to ****** all VIP’s to their rooms
• To report on a weekly basis, all views, suggestions/ comments of guests’ met
• To assist guests immediately if they have any problems with the services provided by the Hotel
• To pay special attention to special requests on rooms, services and complaints of house guests
• To arrange for outside errands required by guests and management
• Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
• Ensure all guest account details are correct and accurate.
• Keeps current on hotel accommodations, services and area attractions.
• Responds to customer inquiries for information.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Hotel Policies and procedures:-
• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favourable image of Brand to the public.
Operations:-
• To help and assist the Front Office Manager/Property Manager in organising and running the department
• To achieve optimum sale of rooms through proper yield management
• To make and monitor the duty roster of the departmental staff
• To supervise the reception counter
• To check all VIP rooms
• To deputize for the Front Office Manager/Property Manager in his absence or whenever required to do so
• To initiate action on all mail coming into the department
• To initiate action on all group bookings and block rooms in Champaign.
• To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
• To follow up with the local travel agent for requirements of a group before their arrival
• To maintain appropriate guest history records
• To render assistance to the Front Office Assistants.
• To conduct the Night Audit during the night shift.
• To keep constant contact with related departments such as Housekeeping, Engineering, F&B Service and others.
• To keep a check on guest elevator services, Lobby & Lobby Washroom Cleanliness and ensure their smooth operation
a. To follow the house rules and policies laid down by the
management
p. To adhere to strict grooming and hygiene standards
q. To consciously and continuously strive to better his/ her skills
and increase his/ her knowledge
Hotel Industry Experience must
Salary between 18 to 22k
Interested candidate can share their profile on hr@rocklandhotels.com or whatsapp on 8527+56555
• To be warm, friendly and courteous to guests
• To greet guests on arrival and provide timely assistance at check-in
• To inform the General Manager of all VIP arrivals and perform ATG Process and also to ****** all VIP’s to their rooms
• To report on a weekly basis, all views, suggestions/ comments of guests’ met
• To assist guests immediately if they have any problems with the services provided by the Hotel
• To pay special attention to special requests on rooms, services and complaints of house guests
• To arrange for outside errands required by guests and management
• Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
• Ensure all guest account details are correct and accurate.
• Keeps current on hotel accommodations, services and area attractions.
• Responds to customer inquiries for information.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Hotel Policies and procedures:-
• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favourable image of Brand to the public.
Operations:-
• To help and assist the Front Office Manager/Property Manager in organising and running the department
• To achieve optimum sale of rooms through proper yield management
• To make and monitor the duty roster of the departmental staff
• To supervise the reception counter
• To check all VIP rooms
• To deputize for the Front Office Manager/Property Manager in his absence or whenever required to do so
• To initiate action on all mail coming into the department
• To initiate action on all group bookings and block rooms in Champaign.
• To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
• To follow up with the local travel agent for requirements of a group before their arrival
• To maintain appropriate guest history records
• To render assistance to the Front Office Assistants.
• To conduct the Night Audit during the night shift.
• To keep constant contact with related departments such as Housekeeping, Engineering, F&B Service and others.
• To keep a check on guest elevator services, Lobby & Lobby Washroom Cleanliness and ensure their smooth operation
a. To follow the house rules and policies laid down by the
management
p. To adhere to strict grooming and hygiene standards
q. To consciously and continuously strive to better his/ her skills
and increase his/ her knowledge
Hotel Industry Experience must
Salary between 18 to 22k
Interested candidate can share their profile on hr@rocklandhotels.com or whatsapp on 8527+56555
