Verified Job
Accounting - Finance
Front Office Executive Hotel Experience must
Accounting - Finance
#347448
Remote / WFH
Job Description
Guest Handling:-
To be warm, friendly and courteous to guests
To greet guests on arrival and provide timely assistance at check-in
To inform the General Manager of all VIP arrivals and perform ATG Process and also to ****** all VIP’s to their rooms
To report on a weekly basis, all views, suggestions/ comments of guests’ met
To assist guests immediately if they have any problems with the services provided by the Hotel
To pay special attention to special requests on rooms, services and complaints of house guests
To arrange for outside errands required by guests and management
Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
Ensure all guest account details are correct and accurate.
Keeps current on hotel accommodations, services and area attractions.
Responds to customer inquiries for information.
Arranges for services requested by the guest by working with other departments as appropriate.
Stays current with developments in the hotel by reviewing and updating the communication log.
Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Hotel Policies and procedures:-
Attends work on time and as scheduled.
Follows hotel grooming, hygiene and dress standards.
Minimise safety hazards by following all safety rules and procedures.
Refrain from personal conversations with other staff at the main entrance.
Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
At all time projects a favourable image of Brand to the public.
Operations:-
To help and assist the Front Office Manager/Property Manager in organising and running the department
To achieve optimum sale of rooms through proper yield management
To make and monitor the duty roster of the departmental staff
To supervise the reception counter
To check all VIP rooms
To deputize for the Front Office Manager/Property Manager in his absence or whenever required to do so
To initiate action on all mail coming into the department
To initiate action on all group bookings and block rooms in Champaign.
To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
To follow up with the local travel agent for requirements of a group before their arrival
To maintain appropriate guest history records
To render assistance to the Front Office Assistants.
To conduct the Night Audit during the night shift.
To keep constant contact with related departments such as Housekeeping, Engineering, F&B Service and others.
To keep a check on guest elevator services, Lobby & Lobby Washroom Cleanliness and ensure their smooth operation
a. To follow the house rules and policies laid down by the
management
p. To adhere to strict grooming and hygiene standards
q. To consciously and continuously strive to better his/ her skills
and increase his/ her knowledge
Note:-
Interested candidates can share their profile on hr@rocklandhotels.com or Whatsapp on 8527+56555
Job Type: Full-time
Salary: ₹13,000.00 - ₹18,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Hotel Front Office Executive: 3 years (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1 8527+56555
Application Deadline: 13/06/2026
Expected Start Date: 13/06/2026
To be warm, friendly and courteous to guests
To greet guests on arrival and provide timely assistance at check-in
To inform the General Manager of all VIP arrivals and perform ATG Process and also to ****** all VIP’s to their rooms
To report on a weekly basis, all views, suggestions/ comments of guests’ met
To assist guests immediately if they have any problems with the services provided by the Hotel
To pay special attention to special requests on rooms, services and complaints of house guests
To arrange for outside errands required by guests and management
Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
Ensure all guest account details are correct and accurate.
Keeps current on hotel accommodations, services and area attractions.
Responds to customer inquiries for information.
Arranges for services requested by the guest by working with other departments as appropriate.
Stays current with developments in the hotel by reviewing and updating the communication log.
Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Hotel Policies and procedures:-
Attends work on time and as scheduled.
Follows hotel grooming, hygiene and dress standards.
Minimise safety hazards by following all safety rules and procedures.
Refrain from personal conversations with other staff at the main entrance.
Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
At all time projects a favourable image of Brand to the public.
Operations:-
To help and assist the Front Office Manager/Property Manager in organising and running the department
To achieve optimum sale of rooms through proper yield management
To make and monitor the duty roster of the departmental staff
To supervise the reception counter
To check all VIP rooms
To deputize for the Front Office Manager/Property Manager in his absence or whenever required to do so
To initiate action on all mail coming into the department
To initiate action on all group bookings and block rooms in Champaign.
To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
To follow up with the local travel agent for requirements of a group before their arrival
To maintain appropriate guest history records
To render assistance to the Front Office Assistants.
To conduct the Night Audit during the night shift.
To keep constant contact with related departments such as Housekeeping, Engineering, F&B Service and others.
To keep a check on guest elevator services, Lobby & Lobby Washroom Cleanliness and ensure their smooth operation
a. To follow the house rules and policies laid down by the
management
p. To adhere to strict grooming and hygiene standards
q. To consciously and continuously strive to better his/ her skills
and increase his/ her knowledge
Note:-
Interested candidates can share their profile on hr@rocklandhotels.com or Whatsapp on 8527+56555
Job Type: Full-time
Salary: ₹13,000.00 - ₹18,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Hotel Front Office Executive: 3 years (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1 8527+56555
Application Deadline: 13/06/2026
Expected Start Date: 13/06/2026
