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Front office executive
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#800874
Remote / WFH
Randstad
Job Description
Role Overview:
The Front Office team is a revenue-driving function, not just a support role. We are specifically looking for candidates who are highly presentable, professional, and have strong sales orientation, especially in upselling and cross-selling within a customer-facing environment like gaming zones/FECs.
Key Responsibilities:
• Driving card sales (this is the primary revenue stream and a critical KPI)
• Active upselling and cross-selling of gaming packages and offers
• Handling walk-in customers, bookings, and overall front office operations
• Maintaining accurate records of transactions and customer interactions
• Ensuring a high-energy, engaging customer experience at the center
Candidate Expectation:
• Strong communication and interpersonal skills
• Extremely well-groomed and presentable personality
• Proven ability or inclination towards target-based sales roles
• Prior experience in gaming zones, hospitality, retail, or FEC industry preferred
• Comfortable working in a fast-paced, high-footfall environment
Working days: 6 Days( Rotational week off) except Sunday
Rotational shift timings apply to male candidates.
Day shifts and rotational shifts are available for interested female candidates.
Cab will be provided only to female candidates during night time.
• Shift timings: 9:00 AM to 6:00 PM and 6:00 PM to 3:00 AM
The Front Office team is a revenue-driving function, not just a support role. We are specifically looking for candidates who are highly presentable, professional, and have strong sales orientation, especially in upselling and cross-selling within a customer-facing environment like gaming zones/FECs.
Key Responsibilities:
• Driving card sales (this is the primary revenue stream and a critical KPI)
• Active upselling and cross-selling of gaming packages and offers
• Handling walk-in customers, bookings, and overall front office operations
• Maintaining accurate records of transactions and customer interactions
• Ensuring a high-energy, engaging customer experience at the center
Candidate Expectation:
• Strong communication and interpersonal skills
• Extremely well-groomed and presentable personality
• Proven ability or inclination towards target-based sales roles
• Prior experience in gaming zones, hospitality, retail, or FEC industry preferred
• Comfortable working in a fast-paced, high-footfall environment
Working days: 6 Days( Rotational week off) except Sunday
Rotational shift timings apply to male candidates.
Day shifts and rotational shifts are available for interested female candidates.
Cab will be provided only to female candidates during night time.
• Shift timings: 9:00 AM to 6:00 PM and 6:00 PM to 3:00 AM
