Front Office Executive

Full job description
Job Summary:

We are looking for a proactive and well-organized Front Office Executive to join our team. The ideal candidate will serve as the first point of contact for incoming communication and will manage various front-desk and back-office responsibilities efficiently.

Key Responsibilities:

Responding to Calls:
Answer incoming calls promptly and professionally
Redirect calls to the appropriate department or personnel
Maintain a call log and ensure follow-ups when necessary
Handling Chat Messages:
Manage customer and internal chat queries across various platforms
Provide accurate and timely responses
Escalate issues to the concerned department if needed
Back Office Work:
Maintain records, logs, and files as required
Assist with data entry, coordination, and document preparation
Support internal departments with administrative tasks
Skills & Qualifications:

Strong communication skills (written & verbal)
Basic computer knowledge (MS Office, Email, Chat Tools)
Good multitasking and time-management skills
Ability to remain calm and professional under pressure
Prior experience in a front desk or administrative role is a plus
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Yearly bonus
Experience:

Customer service: 3 years (Preferred)
Language:

English (Preferred)
Location:

Andheri, Mumbai, Maharashtra (Preferred)
Work Location: In person

Application Deadline: 21/07/2026
Expected Start Date: 25/07/2026