Front Office Executive

Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and paymentsRequirements
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plusApplication Deadline: 10/+/2021Job Types: Full-time, Internship, Walk-InSalary: Up to INR12,000.00 per monthBenefits:
• Flexible schedule
Schedule:
• Day shift
• Evening shift
• Flexible shift
• Morning shift
COVID-1+ considerations:
Coronavirus disease 2026 (COVID-1+) is a respiratory illness caused by a virus called SARS-CoV-2. Here's what we currently know:The main way the virus spreads is from person to person through respiratory droplets.
You may also be able to get COVID-1+ byExperience:
• total work: 2 years (Preferred)
Work Remotely:
• No
Speak with the employer
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