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Front office associate
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#746675
Remote / WFH
Shree Vallabh Villas Lords Plaza, Hotel, Nathdwara Rajsamand Rajasthan · Nathdwara, Rajasthan · via SimplyHired
Job Description
Department: Front Office
Location: Nathdwara, Rajasthan
Job Type: Full-time
Key Responsibilities
• Welcome guests, visitors, and clients professionally.
• Manage the hotel reception/front desk.
• Handle guest check-in and check-out.
• Answer and transfer phone calls.
• Respond to guest inquiries about hotel services.
• Manage emails, courier services, and correspondence.
• Maintain visitor records and follow security procedures.
• Perform administrative tasks such as data entry and filing.
• Coordinate with housekeeping, maintenance, and other departments.
• Resolve guest complaints or escalate them when required.
• Keep the reception area clean and professional.
Required Skills
• Good verbal and written communication.
• Pleasant personality and professional appearance.
• Strong customer service and interpersonal skills.
• Basic computer knowledge (MS Office, email, hotel software).
• Ability to multitask and work under pressure.
• Teamwork and problem-solving skills.
• Knowledge of hotel PMS software (such as Opera) is an advantage.
Preferred Qualification
• Graduate or Diploma in Hotel Management/Hospitality (preferred).
• Experience in front office, reception, or customer service is preferred, but freshers with good communication skills may also be considered.
Location: Nathdwara, Rajasthan
Job Type: Full-time
Key Responsibilities
• Welcome guests, visitors, and clients professionally.
• Manage the hotel reception/front desk.
• Handle guest check-in and check-out.
• Answer and transfer phone calls.
• Respond to guest inquiries about hotel services.
• Manage emails, courier services, and correspondence.
• Maintain visitor records and follow security procedures.
• Perform administrative tasks such as data entry and filing.
• Coordinate with housekeeping, maintenance, and other departments.
• Resolve guest complaints or escalate them when required.
• Keep the reception area clean and professional.
Required Skills
• Good verbal and written communication.
• Pleasant personality and professional appearance.
• Strong customer service and interpersonal skills.
• Basic computer knowledge (MS Office, email, hotel software).
• Ability to multitask and work under pressure.
• Teamwork and problem-solving skills.
• Knowledge of hotel PMS software (such as Opera) is an advantage.
Preferred Qualification
• Graduate or Diploma in Hotel Management/Hospitality (preferred).
• Experience in front office, reception, or customer service is preferred, but freshers with good communication skills may also be considered.
