Front Office Ambassador

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description
Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests.
Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted.
Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution.
Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies.
Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards.
Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction.
Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials.
Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly.

Qualifications

Minimum Hotel Management Graduation
Any additional course/certification in Travel Tourism
Minimum 6 months experience
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