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Front Desk & Studio Support at WEWELL
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#776625
Remote / WFH
WEWELL
Job Description
Full job description
Front Desk & Studio Support
WEWELL Studios | Vancouver, BC
Starting Wage: $18.25/hour + Studio Perks
WEWELL Studios is a boutique longevity-focused wellness studio located in Vancouver's Fairview neighbourhood. We offer Pilates, Personal Training, Yoga, Recovery Services, Osteopathy, and Health Coaching, all designed to help our clients move well, age well, and live well.
We are looking for a friendly, reliable, and detail-oriented individual to join our Studio Support team. This role is perfect for someone who enjoys helping people, staying organized, and creating exceptional client experiences.
As a member of our Studio Support team, you will play an important role in ensuring every client feels welcomed, supported, and cared for from the moment they walk through our doors.
Responsibilities
Welcome clients and create a warm, professional first impression
Support front desk operations, scheduling, and client bookings
Process payments and assist with billing inquiries
Respond to client emails and phone calls professionally and promptly
Assist with light cleaning and studio upkeep throughout the shift
Maintain a calm, organized, and welcoming studio environment
Support instructors, practitioners, and management with day-to-day operations
Complete administrative tasks and ensure accurate client records
Assist with opening and closing procedures as required
Qualifications Required
Friendly, positive, and dependable
Strong customer service and communication skills
Highly organized and detail-oriented
Comfortable learning and using technology and booking software
Professional and confident communicating in person, over the phone, and by email
Ability to work independently while also contributing to a team environment
Preferred
Experience with JaneApp (administrative end) is mandatory to be considered.
Experience with Mindbody (administrative end) is considered a strong asset.
Experience in hospitality, customer service, fitness, wellness, or healthcare settings
Experience using Microsoft Excel and Google Workspace
Experience processing payments and handling billing inquiries
Experience with direct billing is considered an asset
Passion for health, wellness, fitness, and helping others
Current Schedule Requirements
(Start with 2 shifts per week and schedule can expand as the studio grows.)
Weekdays: 4:00 PM – 8:00 PM
Weekends: 9:00 AM – 1:30 PM
Additional shifts may become available for vacation coverage, special events, and future growth opportunities.
Compensation & Perks
Paid position
Complimentary Pilates, Yoga, and Wellness Classes
Complimentary access to Red Light Therapy and Recovery Tools
Discounts on Personal Training, Osteopathy, Massage Therapy, and other wellness services
Access to wellness assessments, including 3D Body Scans and Wellness Score Assessments
Supportive, positive, and team-oriented work environment
Opportunities for growth within a rapidly expanding wellness company
How to Apply
To be considered for this position, please email your resume and a brief introduction about yourself to: [email protected]
Please note: Applications submitted through Indeed alone will not be considered. To complete your application, you must email your resume directly.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Part-time, Fixed term contract, Freelance
Pay: From $18.25 per hour
Experience:
Microsoft Excel: 1 year (required)
MINDBODY Software: 1 year (preferred)
JaneApp Software (administrative end): 1 year (required)
Work Location: In person
Front Desk & Studio Support
WEWELL Studios | Vancouver, BC
Starting Wage: $18.25/hour + Studio Perks
WEWELL Studios is a boutique longevity-focused wellness studio located in Vancouver's Fairview neighbourhood. We offer Pilates, Personal Training, Yoga, Recovery Services, Osteopathy, and Health Coaching, all designed to help our clients move well, age well, and live well.
We are looking for a friendly, reliable, and detail-oriented individual to join our Studio Support team. This role is perfect for someone who enjoys helping people, staying organized, and creating exceptional client experiences.
As a member of our Studio Support team, you will play an important role in ensuring every client feels welcomed, supported, and cared for from the moment they walk through our doors.
Responsibilities
Welcome clients and create a warm, professional first impression
Support front desk operations, scheduling, and client bookings
Process payments and assist with billing inquiries
Respond to client emails and phone calls professionally and promptly
Assist with light cleaning and studio upkeep throughout the shift
Maintain a calm, organized, and welcoming studio environment
Support instructors, practitioners, and management with day-to-day operations
Complete administrative tasks and ensure accurate client records
Assist with opening and closing procedures as required
Qualifications Required
Friendly, positive, and dependable
Strong customer service and communication skills
Highly organized and detail-oriented
Comfortable learning and using technology and booking software
Professional and confident communicating in person, over the phone, and by email
Ability to work independently while also contributing to a team environment
Preferred
Experience with JaneApp (administrative end) is mandatory to be considered.
Experience with Mindbody (administrative end) is considered a strong asset.
Experience in hospitality, customer service, fitness, wellness, or healthcare settings
Experience using Microsoft Excel and Google Workspace
Experience processing payments and handling billing inquiries
Experience with direct billing is considered an asset
Passion for health, wellness, fitness, and helping others
Current Schedule Requirements
(Start with 2 shifts per week and schedule can expand as the studio grows.)
Weekdays: 4:00 PM – 8:00 PM
Weekends: 9:00 AM – 1:30 PM
Additional shifts may become available for vacation coverage, special events, and future growth opportunities.
Compensation & Perks
Paid position
Complimentary Pilates, Yoga, and Wellness Classes
Complimentary access to Red Light Therapy and Recovery Tools
Discounts on Personal Training, Osteopathy, Massage Therapy, and other wellness services
Access to wellness assessments, including 3D Body Scans and Wellness Score Assessments
Supportive, positive, and team-oriented work environment
Opportunities for growth within a rapidly expanding wellness company
How to Apply
To be considered for this position, please email your resume and a brief introduction about yourself to: [email protected]
Please note: Applications submitted through Indeed alone will not be considered. To complete your application, you must email your resume directly.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Part-time, Fixed term contract, Freelance
Pay: From $18.25 per hour
Experience:
Microsoft Excel: 1 year (required)
MINDBODY Software: 1 year (preferred)
JaneApp Software (administrative end): 1 year (required)
Work Location: In person
