Front Desk Receptionist

Full job description
Job Title: Front Desk Receptionist
Location: Navrangpura, Ahmedabad
Hotel: Rudra Regency

Job Summary:
Hotel Rudra Regency is seeking a professional and experienced Front Desk Receptionist to manage guest services, handle reservations, and ensure a smooth and welcoming experience for all visitors. The ideal candidate should be well-organized, customer-focused, and proficient in hotel management systems.

Key Responsibilities:

Greet and welcome guests in a courteous and professional manner
Handle check-in and check-out procedures efficiently
Manage room bookings, reservations, and cancellations
Operate hotel management software for daily operations
Maintain accurate guest records and perform Pathik data entries as required
Respond to guest inquiries, requests, and complaints promptly
Coordinate with housekeeping and other departments for smooth operations
Handle phone calls, emails, and front desk communications
Ensure proper billing and payment processing
Requirements:

Prior experience as a Front Desk Receptionist or in a similar role (preferably in a hotel)
Proficiency in computer usage and hotel management software
Knowledge of Pathik data entry system is mandatory
Strong communication and interpersonal skills
Presentable personality with a customer-first attitude
Ability to multitask and work in a fast-paced environment
Basic knowledge of billing and cash handling
Preferred Qualifications:

Diploma or degree in Hotel Management or related field
Fluency in English, Hindi, and Gujarati
Work Schedule:

Rotational shifts (including weekends and holidays)
Salary:

As per experience and industry standards
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Commuter assistance
Flexible schedule
Food provided
Work Location: In person