front desk hotel clerk

Education:
Expérience:

Education
No degree, certificate or diploma

Work setting
Hotel, motel, resort

Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Security and safety
Vulnerable sector check
Criminal record check

Transportation/travel information
Own transportation
Valid driver's licence

Work conditions and physical capabilities
Attention to detail
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized

Reliability
Team player
Resourcefulness
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?

Experience
Experience an asset
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 to 40 hours per week