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Front Desk Executive
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#355869
Full Time
Job Description
JOB DESCRIPTION
DESIGNATION: female FRONT DESK EXECUTIVE
location- bawana sector-5
salary 15k to 20k
Objective: To provide a point of contact for all Walk Ins, Incoming Telephone Calls, grant access to office premises and provide Customer service for Clients, Staff & Visitors.
Work Planning and Execution
A) Key Processes
S. No. Item
Serving visitors by greeting, welcoming, directing and announcing them appropriately.
2
Receiving and sorting daily mail/deliveries/couriers.
3Maintaining the Cleanliness and neatness of the Front Desk Area at all the Times.
Answering , screening and forwarding any incoming phone calls while providing basic information when needed.
Performing other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Inventory management by monitoring office supplies and place orders when necessary.
7Coordinating with vendors when required.
Mailing the Daily Attendance Report of all executives to their respective reporting heads.
Maintaining security handover / takeover report and communicate to relevant stake holders.
Take up other duties as assigned (travel arrangements, schedules etc.)
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Making outbound telephonic calls targeting potential customers to aware them about products and services thereby generating leads
Receiving incoming calls of customer and allocating them to concern marketer.
Solving customers queries in best possible ways and understanding their grievances ensuring them for further resolution of the same.
B) Key Results
S. No. Item
1 To extend warm welcome to anyone entering the premises.
2 Smooth flow of all outward & Inward documents.
3 Ensure all messages are well conveyed.
Resolution to customer queries and grievances.
To extend support to sales team by generating leads for them
Key Reports, Registers and meetings
S. No. Item
Reports
Daily Attendance Report
Record of incoming clients calls
Record of outbound calls made to clients
Registers
Visitor Gate Pass
Housekeeping Attendance
cGuard Attendance
dMaterial In (News Paper, Water, Milk)
eVendors Cheque Register
fInward Courier Register
gOutward Courier Register
hCoordinate/Communicate with all other departments through the proper channels
Meeting
Office Monthly Meeting
Any other adhoc meeting called by the management
Required Skills
S. No. Parameters
Good verbal and written communication skills
2Should possess Pleasing Personality
3Should possess Good Telephone Etiquettes
4Minimum Graduate or equivalent professional experience
5Should possess customer service orientation
6Should be Good Listener
7Good convincing skills
8 Basic knowledge of Ms Office
email id
contact us ,+871400434,+811018663
DESIGNATION: female FRONT DESK EXECUTIVE
location- bawana sector-5
salary 15k to 20k
Objective: To provide a point of contact for all Walk Ins, Incoming Telephone Calls, grant access to office premises and provide Customer service for Clients, Staff & Visitors.
Work Planning and Execution
A) Key Processes
S. No. Item
Serving visitors by greeting, welcoming, directing and announcing them appropriately.
2
Receiving and sorting daily mail/deliveries/couriers.
3Maintaining the Cleanliness and neatness of the Front Desk Area at all the Times.
Answering , screening and forwarding any incoming phone calls while providing basic information when needed.
Performing other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Inventory management by monitoring office supplies and place orders when necessary.
7Coordinating with vendors when required.
Mailing the Daily Attendance Report of all executives to their respective reporting heads.
Maintaining security handover / takeover report and communicate to relevant stake holders.
Take up other duties as assigned (travel arrangements, schedules etc.)
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Making outbound telephonic calls targeting potential customers to aware them about products and services thereby generating leads
Receiving incoming calls of customer and allocating them to concern marketer.
Solving customers queries in best possible ways and understanding their grievances ensuring them for further resolution of the same.
B) Key Results
S. No. Item
1 To extend warm welcome to anyone entering the premises.
2 Smooth flow of all outward & Inward documents.
3 Ensure all messages are well conveyed.
Resolution to customer queries and grievances.
To extend support to sales team by generating leads for them
Key Reports, Registers and meetings
S. No. Item
Reports
Daily Attendance Report
Record of incoming clients calls
Record of outbound calls made to clients
Registers
Visitor Gate Pass
Housekeeping Attendance
cGuard Attendance
dMaterial In (News Paper, Water, Milk)
eVendors Cheque Register
fInward Courier Register
gOutward Courier Register
hCoordinate/Communicate with all other departments through the proper channels
Meeting
Office Monthly Meeting
Any other adhoc meeting called by the management
Required Skills
S. No. Parameters
Good verbal and written communication skills
2Should possess Pleasing Personality
3Should possess Good Telephone Etiquettes
4Minimum Graduate or equivalent professional experience
5Should possess customer service orientation
6Should be Good Listener
7Good convincing skills
8 Basic knowledge of Ms Office
email id
contact us ,+871400434,+811018663
