front desk agent

Education:
Expérience:
Education
Secondary (high) school graduation certificate
Tasks
Register arriving guests and assign rooms
Resolve complaints and claims
Take, cancel and change room reservations
Provide information on hotel facilities and services
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Provide customer service
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Personal suitability
Client focus
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Experience
Will train
Health benefits
Dental plan
Health care plan
Vision care benefits
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 to 40 hours per week Read more