Verified Job
Receptionist
Front Desk Agent - Hotels - Winter 2026/27
Receptionist
#39052
Remote / WFH
BIG WHITE CENTRAL RESERVATIONS LTD.
Job Description
Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."
If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!
Job Description:
As part of the Hotels Front Desk Team, you are the face of the resort; you will greet and register guests from all around the world. The Hotel’s Front Desk is the hub for all the guests staying in that property and is consistently busy with guest interaction. We are looking for someone who can provide our guests with friendly, efficient and professional customer service while working in a fast-paced environment.
Responsibilities of this position include but are not limited to:
Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures
Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Take cash, credit card and debit card payments when necessary
Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
Run daily end of shift audit reports and complete daily shift audit
Answer and direct a high volume of incoming calls in a professional and consistent manner
Ensure high level of customer service is maintained at all times with genuine care to attention and detail
Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
Troubleshoot all guest issues/problems and assist in the handling of guest complaints
Develop a good understanding of the village layout and be able to give directions to all units in the rental pool
Fulfill tasks in a time sensitive manner
Communicate effectively with all departments, including Groups, Transpo, Housekeeping, Owner Relations and Maintenance
Follow all Health & Safety protocols and procedures
Any other reasonable requests made by a Central Reservations Manager
Ideal Candidate:
Previous front desk or customer service experience
Excellent communication skills
Reliable and responsible
Ability to follow instruction
Detail orientated
Professional appearance and manner
100% guest service oriented, having excellent people skills
Energetic and upbeat personality, contributing to the to the positive work atmosphere
Ability to work well under pressure in a fast-paced environment, handling high volumes of challenging guest-related interactions with professionalism
Possess time-management and organizational skills
Is able to work independently as well as part of a team
Job Specifications:
Full-time - working up to 40 hours per week
Start date early November
Must be available to work a variety of shifts, including mornings, nights, weekends and holidays
Wage - $20 per hour
Staff accommodation may be available for approved applicants
Must be legally entitled to work in Canada
Perks from Day One!
Free Season Pass providing unlimited riding at Big White!
Free and discounted lift tickets for Family and Friends
Free ski and snowboard lessons
Free and discounted Lift tickets at other approved Mountain Resorts
Free access to the staff fitness facilities (weight room and aerobics room)
Family & Friends discounts in our accommodations
Discounts at Big White operated restaurants
Discounts in our retail stores
Discounts on rentals
Ongoing Employee events, incentives & recognition
Physical Demands:
Must be able to help out in all aspects of housekeeping and cleaning of common areas
Must be able to deal with difficult guests
Must be able to assist with moving luggage
Reports To:
Duty Manager
Front Desk Manager
Accommodations Manager – Hotels
Location:
Big White Ski Resort
If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!
Job Description:
As part of the Hotels Front Desk Team, you are the face of the resort; you will greet and register guests from all around the world. The Hotel’s Front Desk is the hub for all the guests staying in that property and is consistently busy with guest interaction. We are looking for someone who can provide our guests with friendly, efficient and professional customer service while working in a fast-paced environment.
Responsibilities of this position include but are not limited to:
Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures
Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Take cash, credit card and debit card payments when necessary
Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
Run daily end of shift audit reports and complete daily shift audit
Answer and direct a high volume of incoming calls in a professional and consistent manner
Ensure high level of customer service is maintained at all times with genuine care to attention and detail
Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
Troubleshoot all guest issues/problems and assist in the handling of guest complaints
Develop a good understanding of the village layout and be able to give directions to all units in the rental pool
Fulfill tasks in a time sensitive manner
Communicate effectively with all departments, including Groups, Transpo, Housekeeping, Owner Relations and Maintenance
Follow all Health & Safety protocols and procedures
Any other reasonable requests made by a Central Reservations Manager
Ideal Candidate:
Previous front desk or customer service experience
Excellent communication skills
Reliable and responsible
Ability to follow instruction
Detail orientated
Professional appearance and manner
100% guest service oriented, having excellent people skills
Energetic and upbeat personality, contributing to the to the positive work atmosphere
Ability to work well under pressure in a fast-paced environment, handling high volumes of challenging guest-related interactions with professionalism
Possess time-management and organizational skills
Is able to work independently as well as part of a team
Job Specifications:
Full-time - working up to 40 hours per week
Start date early November
Must be available to work a variety of shifts, including mornings, nights, weekends and holidays
Wage - $20 per hour
Staff accommodation may be available for approved applicants
Must be legally entitled to work in Canada
Perks from Day One!
Free Season Pass providing unlimited riding at Big White!
Free and discounted lift tickets for Family and Friends
Free ski and snowboard lessons
Free and discounted Lift tickets at other approved Mountain Resorts
Free access to the staff fitness facilities (weight room and aerobics room)
Family & Friends discounts in our accommodations
Discounts at Big White operated restaurants
Discounts in our retail stores
Discounts on rentals
Ongoing Employee events, incentives & recognition
Physical Demands:
Must be able to help out in all aspects of housekeeping and cleaning of common areas
Must be able to deal with difficult guests
Must be able to assist with moving luggage
Reports To:
Duty Manager
Front Desk Manager
Accommodations Manager – Hotels
Location:
Big White Ski Resort
