Verified Job
Customer Support / TeleCaller
Freight & Customer Service Coordinator
Customer Support / TeleCaller
#34055
Remote / WFH
SCT Logistics
Job Description
Posted: 08/06/2026
Closing Date: 06/07/2026
Job Type: Permanent - Full Time
Location: WA Forrestfield
Job Category: Call Centre and Customer Service
Company Description
SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.
Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.
Why SCT?
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:
Development and growth opportunities
Employee Recognition and Rewards Programs
Flexible working arrangements
Top up of government paid parental leave for the first six weeks
Grandparent Leave
Novated leasing and salary packaging
24/7 Access to our Employee Assistance Program
Onsite car park
Dress for your day policy
To learn more about these initiatives please visit our Careers Page
Job Description
Job Description
Join a fast-paced logistics environment where you’ll play a key role in supporting the smooth planning and handling of our Customer's freight. As a Customer Service Coordinator, you’ll be the link between customers, internal teams, and operational systems ensuring issues are resolved quickly, accurately, and professionally. This role combines hands-on administration, customer communication, and system-based processing in SAP, with a strong focus on service quality, compliance, and operational efficiency.
You’ll contribute to keeping freight moving, customers informed, and service standards high across every step of the return and issue-resolution process
Key Responsibilities
Plan and Coordinate deliveries of customer's daily freight needs
Complete Freight documentation with a high level of attention to detail
Raise, update, and maintain accurate records in SAP
Liaise with customers regarding delivery issues, damages, returns, and general enquiries
Investigate, manage, and resolve customer complaints and service failures
Coordinate return logistics including re-deliveries, disposals, and quarantined goods
Monitor temperature breaches and cold chain issues, escalating as required
Maintain accurate records of incidents, claims, and resolution outcomes
Provide timely freight updates and status information to internal and external customers
Communicate and collaborate with internal teams to ensure efficient issue resolution
Support bookings, enquiries, and general customer service administration tasks
Desired Skills and Experience
Desired Skills and Experience
The successful candidate will be able to demonstrate:
Tertiary qualifications are not essential. Ideally this position will have experience in the Field of Customer Service and in transport in general.
A working knowledge of office information systems.
Customer Service experience and skills.
Data entry experience.
Advanced analytical and data interpretation skills
Computer literate
Ability to work autonomously and with others and foster a good team environment
Ability to take on challenges with lateral thinking and implement change
Effective time management and task prioritization
Good oral and written skills
Ability to work under pressure
Self-motivated
SAP System experience
Other important information
We reserve the right to commence recruitment proceedings prior to the stated closing date.
The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT.
Recruitment companies, need not apply
SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.
Closing Date: 06/07/2026
Job Type: Permanent - Full Time
Location: WA Forrestfield
Job Category: Call Centre and Customer Service
Company Description
SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.
Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.
Why SCT?
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:
Development and growth opportunities
Employee Recognition and Rewards Programs
Flexible working arrangements
Top up of government paid parental leave for the first six weeks
Grandparent Leave
Novated leasing and salary packaging
24/7 Access to our Employee Assistance Program
Onsite car park
Dress for your day policy
To learn more about these initiatives please visit our Careers Page
Job Description
Job Description
Join a fast-paced logistics environment where you’ll play a key role in supporting the smooth planning and handling of our Customer's freight. As a Customer Service Coordinator, you’ll be the link between customers, internal teams, and operational systems ensuring issues are resolved quickly, accurately, and professionally. This role combines hands-on administration, customer communication, and system-based processing in SAP, with a strong focus on service quality, compliance, and operational efficiency.
You’ll contribute to keeping freight moving, customers informed, and service standards high across every step of the return and issue-resolution process
Key Responsibilities
Plan and Coordinate deliveries of customer's daily freight needs
Complete Freight documentation with a high level of attention to detail
Raise, update, and maintain accurate records in SAP
Liaise with customers regarding delivery issues, damages, returns, and general enquiries
Investigate, manage, and resolve customer complaints and service failures
Coordinate return logistics including re-deliveries, disposals, and quarantined goods
Monitor temperature breaches and cold chain issues, escalating as required
Maintain accurate records of incidents, claims, and resolution outcomes
Provide timely freight updates and status information to internal and external customers
Communicate and collaborate with internal teams to ensure efficient issue resolution
Support bookings, enquiries, and general customer service administration tasks
Desired Skills and Experience
Desired Skills and Experience
The successful candidate will be able to demonstrate:
Tertiary qualifications are not essential. Ideally this position will have experience in the Field of Customer Service and in transport in general.
A working knowledge of office information systems.
Customer Service experience and skills.
Data entry experience.
Advanced analytical and data interpretation skills
Computer literate
Ability to work autonomously and with others and foster a good team environment
Ability to take on challenges with lateral thinking and implement change
Effective time management and task prioritization
Good oral and written skills
Ability to work under pressure
Self-motivated
SAP System experience
Other important information
We reserve the right to commence recruitment proceedings prior to the stated closing date.
The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT.
Recruitment companies, need not apply
SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.
