Verified Job
Accounting - Finance
Fraud Analyst
Accounting - Finance
#666099
Remote / WFH
Job Description
Step into the role of Fraud Analyst at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.
You will be responsible to provide exceptional customer service while resolving more complex customer needs/requests.
You may be assessed on key critical skills relevant for success in role such as:
• Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries.
• Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements.
• Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues.
• Preparing and presenting reports on customer performance and insights to senior stakeholders.
• Identifying industry trends and implement best practices to enhance efficiency and overall customer experience.
You will be responsible to provide exceptional customer service while resolving more complex customer needs/requests.
You may be assessed on key critical skills relevant for success in role such as:
• Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries.
• Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements.
• Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues.
• Preparing and presenting reports on customer performance and insights to senior stakeholders.
• Identifying industry trends and implement best practices to enhance efficiency and overall customer experience.
