for Phone Banking Officer

SALARY
:

3

LPA

LOCATION
:

Kolkata, West Bengal, India

VACANCIES
:

1

QUALIFICATION
:

Any Graduate

MALE/

FEMALE
:

Male/Female

EXPERIENCE
:

3 years

JOB DETAILS
1. Answer inbound calls and assist customers with their Queries/Request/Complains
• Raise Request & Complaints on behalf of the customer in the CRM tool
• Generate leads and educate customers about new products & their benefits
• Maintain and adhere to compliance guideline
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met

FUNCTIONAL AREA
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