Verified Job
Healthcare
Foodsmart Senior Account Manager (Healthcare / Health Plans)
Healthcare
#804001
Remote / WFH
Foodsmart
Job Description
Job highlights
Identified by Google from the original job post
Qualifications
You execute reliably, follow through completely, and think strategically about your accounts
Senior leaders trust you to manage your portfolio independently while delivering excellent service when partnering with Account Directors on higher-complexity accounts, and escalate the right things at the right time while managing to performance targets
Benefits
Paid health insurance
Flexible working location
Flexible working hours
Unlimited PTO
401k, bonus & stock options
Responsibilities
In this role, you’ll help clients make nutrition a meaningful part of how they serve their members and patients, supporting programs that can genuinely change health trajectories
The Senior Account Manager is responsible for individually owning a book business while supporting a portfolio of high-value, high-growth clients in partnership with a senior — including leading health plans, health systems, and employer accounts
It is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and developing strategic client partnerships
You will serve as the primary point of contact for your clients, operating at the day-to-day to ensure program success and long-term partnership value
Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
Execute established account management standards and processes with precision and consistency across your portfolio
Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client’s unique situation and member population
Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
Support and lead business review preparation and follow-up on resulting action plans
Your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly — while also proactively identifying opportunities for growth and deeper partnership
You build trust at every level of the client organization, from day-to-day managers to executive sponsors, and you use data to drive decisions and demonstrate value
Job description
• In this role, you’ll help clients make nutrition a meaningful part of how they serve their members and patients, supporting programs that can genuinely change health trajectories. It’s detail-oriented, relationship-driven work with real clinical purpose and meaningful business impact
• The Senior Account Manager is responsible for individually owning a book business while supporting a portfolio of high-value, high-growth clients in partnership with a senior — including leading health plans, health systems, and employer accounts.
• It is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and developing strategic client partnerships. You will serve as the primary point of contact for your clients, operating at the day-to-day to ensure program success and long-term partnership value
• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
• Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
• Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
• Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
• Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
• Execute established account management standards and processes with precision and consistency across your portfolio
• Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
• Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
• Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
• Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
• Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
• Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
• Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
• Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
• Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
• Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
• Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
• Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client’s unique situation and member population
• Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
• Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
• Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
• Support and lead business review preparation and follow-up on resulting action plans
• What Success Looks Like:
• You execute reliably, follow through completely, and think strategically about your accounts. Your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly — while also proactively identifying opportunities for growth and deeper partnership.
• You build trust at every level of the client organization, from day-to-day managers to executive sponsors, and you use data to drive decisions and demonstrate value. Senior leaders trust you to manage your portfolio independently while delivering excellent service when partnering with Account Directors on higher-complexity accounts, and escalate the right things at the right time while managing to performance targets
Benefits
• Paid health insurance
• Flexible working location
• Flexible working hours
• Unlimited PTO
• 401k, bonus & stock options
Identified by Google from the original job post
Qualifications
You execute reliably, follow through completely, and think strategically about your accounts
Senior leaders trust you to manage your portfolio independently while delivering excellent service when partnering with Account Directors on higher-complexity accounts, and escalate the right things at the right time while managing to performance targets
Benefits
Paid health insurance
Flexible working location
Flexible working hours
Unlimited PTO
401k, bonus & stock options
Responsibilities
In this role, you’ll help clients make nutrition a meaningful part of how they serve their members and patients, supporting programs that can genuinely change health trajectories
The Senior Account Manager is responsible for individually owning a book business while supporting a portfolio of high-value, high-growth clients in partnership with a senior — including leading health plans, health systems, and employer accounts
It is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and developing strategic client partnerships
You will serve as the primary point of contact for your clients, operating at the day-to-day to ensure program success and long-term partnership value
Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
Execute established account management standards and processes with precision and consistency across your portfolio
Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client’s unique situation and member population
Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
Support and lead business review preparation and follow-up on resulting action plans
Your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly — while also proactively identifying opportunities for growth and deeper partnership
You build trust at every level of the client organization, from day-to-day managers to executive sponsors, and you use data to drive decisions and demonstrate value
Job description
• In this role, you’ll help clients make nutrition a meaningful part of how they serve their members and patients, supporting programs that can genuinely change health trajectories. It’s detail-oriented, relationship-driven work with real clinical purpose and meaningful business impact
• The Senior Account Manager is responsible for individually owning a book business while supporting a portfolio of high-value, high-growth clients in partnership with a senior — including leading health plans, health systems, and employer accounts.
• It is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and developing strategic client partnerships. You will serve as the primary point of contact for your clients, operating at the day-to-day to ensure program success and long-term partnership value
• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
• Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
• Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
• Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
• Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
• Execute established account management standards and processes with precision and consistency across your portfolio
• Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
• Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
• Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
• Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
• Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
• Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
• Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
• Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
• Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
• Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
• Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
• Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client’s unique situation and member population
• Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
• Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
• Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
• Support and lead business review preparation and follow-up on resulting action plans
• What Success Looks Like:
• You execute reliably, follow through completely, and think strategically about your accounts. Your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly — while also proactively identifying opportunities for growth and deeper partnership.
• You build trust at every level of the client organization, from day-to-day managers to executive sponsors, and you use data to drive decisions and demonstrate value. Senior leaders trust you to manage your portfolio independently while delivering excellent service when partnering with Account Directors on higher-complexity accounts, and escalate the right things at the right time while managing to performance targets
Benefits
• Paid health insurance
• Flexible working location
• Flexible working hours
• Unlimited PTO
• 401k, bonus & stock options
