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Fire Monitoring Technical Support
Jobs
#681324
Full Time
Job Description
Full job description
Build Your Best Future with the Johnson Controls Team
As a global leader in smart, healthy, and sustainable buildings, Johnson Controls is committed to reimagining building performance to serve people, places, and the planet. Join a winning team that empowers you to shape your future.
Our diverse teams support a wide range of industries across the globe, offering meaningful project work and ongoing learning opportunities. We strive to create an employee experience focused on supporting your physical, financial, and emotional wellbeing. Become part of the Johnson Controls family and thrive in a culture where your voice is valued and your ideas make a difference — your next great opportunity is just a few clicks away.
We are seeking a Fire Monitoring Technical Support professional to join our Auckland team.
This role is responsible for servicing, maintaining, and installing Fire Monitoring equipment to ensure the effective performance of fire alarm systems. Your work plays a critical part in detecting and responding to fire emergencies, minimising risk, and protecting lives and property.
What We Offer
Competitive salary package
Fully maintained company vehicle, mobile phone, and laptop
Onehunga-based position working alongside industry experts and technical leaders
What You Will Do
Provide support for installation, servicing, and maintenance of Fire Monitoring equipment and associated systems
Follow specialist technical instructions and requirements
Produce accurate service reports and supporting photos
Demonstrate understanding of telco protocols and IoT technologies
Communicate effectively with customers upon arrival and before leaving the worksite
Build and maintain strong customer relationships, with a deep understanding of customer needs and existing systems
Commit to continuous self-development through study, research, and hands-on learning
Report issues or changes to the Service Coordinator
Offer technical insights to support business development initiatives
Support and maintain IoT networks in collaboration with JCI Global support functions
Ensure full compliance with JCI and legislative requirements, including reporting of EHS issues
Maintain 100% compliance with the Johnson Controls Safety Health & Environment Management System (SHEMS)
Travel interstate as required (including overnight stays)
Provide network access, support commissioning and testing (FATS), maintain issues logs, manage firmware upgrades, perform UAT for system enhancements, troubleshoot fire panels, and complete data integrity audits
Deliver policy, process, and procedural training across the Fire Monitoring Team, Team Leaders, and Management
Support business unit objectives including cost control, traffic management, technical issue resolution, quality controls, training, and risk management
Maintain the Business Continuity Plan and contribute to risk management and customer value-add initiatives
How You Will Do It
Maintain and upgrade Fire Monitoring servers, including application updates, backups, testing, and implementation of new technologies in partnership with IT&T
Configure fire alarm downloads and PC-based systems
Participate in testing and upgrades for ASEs and Fire Monitoring network messaging changes
Diagnose and rectify system failures
Manage key commissioning data, including ESN#, IP addresses, and CDMA numbers
Maintain the Fire Monitoring Business Continuity Plan
Support IT&T initiatives related to Fire Monitoring
Perform daily and weekly audits to ensure adherence to best practice, cost control, and continuous improvement
Lead improvements across Fire Monitoring processes and procedures
Identify and scope enhancements to MasterMind systems to improve operational efficiency and customer outcomes
Deliver technical and MasterMind training to support team development
Manage issues and reporting registers
Participate in product enhancements and resolution of technical issues
Undertake UAT for ASEs and MasterMind enhancements
Complete ASE fault reviews and manage the returns process
Deliver projects as assigned by the Fire Monitoring Manager
Contribute to a safe and healthy workplace by following all emergency, security, and incident reporting procedures, and by actively managing your own wellbeing (e.g., micro-pausing, stretching, exercise)
What We Look For
University Entrance/Year 12 High School Certificate or equivalent
Experience with quality assurance, process improvement, and continuous improvement practices
IT qualification and/or knowledge of fire alarm panels and automated fire monitoring devices
Strong written and verbal communication skills
Excellent problem-solving skills and ability to provide meaningful recommendations
Proven ability to identify and resolve customer needs in a timely manner
Strong relationship-building skills
Solid understanding of customer service processes, systems, audits, and procedures
Previous experience in security, fire monitoring, or call centre environments
Experience managing small projects successfully
Applicants must have the legal right to work in New Zealand.
Please note: Pre-employment checks — including reference checks, medical assessment, criminal record check, and drug & ******* testing — form part of our standard process.
If this sounds like the right role for you, Apply Now!
For more information, please contact Janis at janis.sotelo@jci.com
Build Your Best Future with the Johnson Controls Team
As a global leader in smart, healthy, and sustainable buildings, Johnson Controls is committed to reimagining building performance to serve people, places, and the planet. Join a winning team that empowers you to shape your future.
Our diverse teams support a wide range of industries across the globe, offering meaningful project work and ongoing learning opportunities. We strive to create an employee experience focused on supporting your physical, financial, and emotional wellbeing. Become part of the Johnson Controls family and thrive in a culture where your voice is valued and your ideas make a difference — your next great opportunity is just a few clicks away.
We are seeking a Fire Monitoring Technical Support professional to join our Auckland team.
This role is responsible for servicing, maintaining, and installing Fire Monitoring equipment to ensure the effective performance of fire alarm systems. Your work plays a critical part in detecting and responding to fire emergencies, minimising risk, and protecting lives and property.
What We Offer
Competitive salary package
Fully maintained company vehicle, mobile phone, and laptop
Onehunga-based position working alongside industry experts and technical leaders
What You Will Do
Provide support for installation, servicing, and maintenance of Fire Monitoring equipment and associated systems
Follow specialist technical instructions and requirements
Produce accurate service reports and supporting photos
Demonstrate understanding of telco protocols and IoT technologies
Communicate effectively with customers upon arrival and before leaving the worksite
Build and maintain strong customer relationships, with a deep understanding of customer needs and existing systems
Commit to continuous self-development through study, research, and hands-on learning
Report issues or changes to the Service Coordinator
Offer technical insights to support business development initiatives
Support and maintain IoT networks in collaboration with JCI Global support functions
Ensure full compliance with JCI and legislative requirements, including reporting of EHS issues
Maintain 100% compliance with the Johnson Controls Safety Health & Environment Management System (SHEMS)
Travel interstate as required (including overnight stays)
Provide network access, support commissioning and testing (FATS), maintain issues logs, manage firmware upgrades, perform UAT for system enhancements, troubleshoot fire panels, and complete data integrity audits
Deliver policy, process, and procedural training across the Fire Monitoring Team, Team Leaders, and Management
Support business unit objectives including cost control, traffic management, technical issue resolution, quality controls, training, and risk management
Maintain the Business Continuity Plan and contribute to risk management and customer value-add initiatives
How You Will Do It
Maintain and upgrade Fire Monitoring servers, including application updates, backups, testing, and implementation of new technologies in partnership with IT&T
Configure fire alarm downloads and PC-based systems
Participate in testing and upgrades for ASEs and Fire Monitoring network messaging changes
Diagnose and rectify system failures
Manage key commissioning data, including ESN#, IP addresses, and CDMA numbers
Maintain the Fire Monitoring Business Continuity Plan
Support IT&T initiatives related to Fire Monitoring
Perform daily and weekly audits to ensure adherence to best practice, cost control, and continuous improvement
Lead improvements across Fire Monitoring processes and procedures
Identify and scope enhancements to MasterMind systems to improve operational efficiency and customer outcomes
Deliver technical and MasterMind training to support team development
Manage issues and reporting registers
Participate in product enhancements and resolution of technical issues
Undertake UAT for ASEs and MasterMind enhancements
Complete ASE fault reviews and manage the returns process
Deliver projects as assigned by the Fire Monitoring Manager
Contribute to a safe and healthy workplace by following all emergency, security, and incident reporting procedures, and by actively managing your own wellbeing (e.g., micro-pausing, stretching, exercise)
What We Look For
University Entrance/Year 12 High School Certificate or equivalent
Experience with quality assurance, process improvement, and continuous improvement practices
IT qualification and/or knowledge of fire alarm panels and automated fire monitoring devices
Strong written and verbal communication skills
Excellent problem-solving skills and ability to provide meaningful recommendations
Proven ability to identify and resolve customer needs in a timely manner
Strong relationship-building skills
Solid understanding of customer service processes, systems, audits, and procedures
Previous experience in security, fire monitoring, or call centre environments
Experience managing small projects successfully
Applicants must have the legal right to work in New Zealand.
Please note: Pre-employment checks — including reference checks, medical assessment, criminal record check, and drug & ******* testing — form part of our standard process.
If this sounds like the right role for you, Apply Now!
For more information, please contact Janis at janis.sotelo@jci.com
