Financial Crimes Advisor

Full job description
Financial Crimes Advisor(Job Number: 250000GG)
Description
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

You would be responsible for developing and executing Financial Crimes investigations and remediation procedures within RACQ Bank including reporting and transaction analysis/investigation of external fraud on member accounts. The role also encompasses contributing to enhancing Fraud and Scam mitigation processes/controls, with a focus on enhancements and efficiencies, as well as the development of reporting and training.


Key Responsibilities:

Assist in the development and implementation of fraud-related processes across the Bank (e.g. disputed transactions).
Enhance and lead investigation and monitoring practices on financial crimes and relevant fraud matters including Internal and external internet banking fraud; Direct Debit, Cheque and Bpay fraud claims; Unauthorised Visa and Redicard transactions and ATM withdrawals guidelines.
Develop and deliver insightful, trend analysis-based reporting to appropriate forums and committees.
Provide input and review over applicable business risk registers for appropriate management and documentation of external Fraud risk
Assessing all fraud claims and coordinating member reimbursements and write-offs.
Effectively utilising RACQ Bank policy, Visa International policy and EPayments Code by way of chargebacks for the recovery of fraud losses.
Produce and maintain reports on customer disputes and provide monthly, quarterly, and annual fraud loss statistics.
Provides financial crimes support to members with a focus on appropriate outcomes for the Bank.
Identify emerging fraud trends and is in informed by industry standards and practices.

About you:

3+ years’ experience in a fraud monitoring and investigative role, including financial crimes, AML monitoring and cyber-crime in a financial services institution (or equivalent).
Experience in interpreting and applying legislation such as National Privacy Principles, EPayments Code, AML/CTF Act etc. to business processes.
Proven ability in making an impact, gaining agreement, negotiating, persuading, convincing, promoting ideas, managing conflict.
A thorough understanding of general banking and finance processes
Reporting and communication skills in expressing opinions, making presentations, responding to an audience, and showing credibility.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.


What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

Financial benefits and discounts on a range of banking, assistance and insurance products
Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits


Ready to apply to do good stuff daily?


Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.


Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process


Work Locations
Eight Mile Plains 264+ Logan Road Eight Mile Plains 4113 Read more