Verified Job
Engineering - Architecture
Field Services Engineer
Engineering - Architecture
#27658
Remote / WFH
UB Group
Job Description
Why Join Us?
We are a leading industrial automation solutions provider specializing in smart manufacturing, offering exciting learning and career opportunities to drive growth and innovation in a supportive environment that fosters professional development and career advancement. Be part of UB’s SMART Teams transformation, where you will influence project success before execution starts, work on real industrial, automation, and smart manufacturing solutions, and grow into a strategic engineering role with strong business impact.
Role Overview The Field Service Engineer (FSE) is responsible for providing on-site technical support, installation, commissioning, troubleshooting, and maintenance of UB’s automation and smart manufacturing systems. This role plays a critical part in ensuring smooth customer operations, timely issue resolution, and high-quality technical execution across manufacturing environments.
The position requires strong hands-on engineering capability, customer-facing communication skills, and the ability to work independently in fast-paced production settings.
Job Responsibilities
Installation, Commissioning & System Setup
• Execute installation, setup, and commissioning of automation equipment (PLC, sensors, conveyors, robots, WMS/MES-integrated systems, etc.).
• Ensure systems meet customer specifications, safety standards, and operational requirements.
• Perform system testing, calibration, and performance validation.
On-site Troubleshooting & Technical Support
• Respond to customer issues including mechanical, electrical, or software-related alarms.
• Diagnose root causes and perform corrective actions with minimal downtime.
• Escalate complex issues to internal engineering teams when required.
Preventive & Corrective Maintenance
• Conduct scheduled maintenance activities to maximize system uptime.
• Replace components, realign mechanisms, update firmware/software (where authorized).
• Document maintenance activities in service reports.
Customer Management & Communication
• Provide clear and timely updates to clients and internal teams.
• Train customer personnel on operating procedures and safety practices.
• Build trusted relationships with key customer stakeholders.
Reporting & Documentation
• Prepare detailed service reports, root cause analysis, and corrective action documentation.
• Maintain accurate records of tools, spare parts, checklists, and daily service logs.
• Ensure compliance with UB’s GIOP standards, SOPs, and quality processes.
Future Opportunities for Overseas Deployment (China / India)
• Opportunities to support on-site projects, equipment installation, and technical service at customer locations in China or India.
• 3–6 months deployment based on project requirements.
• Special travel allowances, accommodation support, and deployment benefits will be provided.
Job Requirements
• Certificate / Diploma / Degree in Electrical Engineering, Mechatronics, Automation, Electronics, Mechanical Engineering, or related fields.
• Hands-on experience with:
• Sensors, actuators, motor controls, and industrial panels
• Robotics, conveyors, AMR/AGV systems (added advantage)
• WMS/MES/SCADA integration (added advantage)
• Ability to read electrical schematics and engineering drawings.
• Strong troubleshooting and root-cause analysis skills.
• Willing to travel locally and internationally for extended durations (3–6 months).
• Strong communication and customer service mindset.
• Able to work independently and in cross-functional teams.
• Good documentation discipline and compliance with SOPs.
• Fit to work in industrial manufacturing environments.
We are a leading industrial automation solutions provider specializing in smart manufacturing, offering exciting learning and career opportunities to drive growth and innovation in a supportive environment that fosters professional development and career advancement. Be part of UB’s SMART Teams transformation, where you will influence project success before execution starts, work on real industrial, automation, and smart manufacturing solutions, and grow into a strategic engineering role with strong business impact.
Role Overview The Field Service Engineer (FSE) is responsible for providing on-site technical support, installation, commissioning, troubleshooting, and maintenance of UB’s automation and smart manufacturing systems. This role plays a critical part in ensuring smooth customer operations, timely issue resolution, and high-quality technical execution across manufacturing environments.
The position requires strong hands-on engineering capability, customer-facing communication skills, and the ability to work independently in fast-paced production settings.
Job Responsibilities
Installation, Commissioning & System Setup
• Execute installation, setup, and commissioning of automation equipment (PLC, sensors, conveyors, robots, WMS/MES-integrated systems, etc.).
• Ensure systems meet customer specifications, safety standards, and operational requirements.
• Perform system testing, calibration, and performance validation.
On-site Troubleshooting & Technical Support
• Respond to customer issues including mechanical, electrical, or software-related alarms.
• Diagnose root causes and perform corrective actions with minimal downtime.
• Escalate complex issues to internal engineering teams when required.
Preventive & Corrective Maintenance
• Conduct scheduled maintenance activities to maximize system uptime.
• Replace components, realign mechanisms, update firmware/software (where authorized).
• Document maintenance activities in service reports.
Customer Management & Communication
• Provide clear and timely updates to clients and internal teams.
• Train customer personnel on operating procedures and safety practices.
• Build trusted relationships with key customer stakeholders.
Reporting & Documentation
• Prepare detailed service reports, root cause analysis, and corrective action documentation.
• Maintain accurate records of tools, spare parts, checklists, and daily service logs.
• Ensure compliance with UB’s GIOP standards, SOPs, and quality processes.
Future Opportunities for Overseas Deployment (China / India)
• Opportunities to support on-site projects, equipment installation, and technical service at customer locations in China or India.
• 3–6 months deployment based on project requirements.
• Special travel allowances, accommodation support, and deployment benefits will be provided.
Job Requirements
• Certificate / Diploma / Degree in Electrical Engineering, Mechatronics, Automation, Electronics, Mechanical Engineering, or related fields.
• Hands-on experience with:
• Sensors, actuators, motor controls, and industrial panels
• Robotics, conveyors, AMR/AGV systems (added advantage)
• WMS/MES/SCADA integration (added advantage)
• Ability to read electrical schematics and engineering drawings.
• Strong troubleshooting and root-cause analysis skills.
• Willing to travel locally and internationally for extended durations (3–6 months).
• Strong communication and customer service mindset.
• Able to work independently and in cross-functional teams.
• Good documentation discipline and compliance with SOPs.
• Fit to work in industrial manufacturing environments.
