Verified Job
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Field Service Technician
Jobs
#677794
Full Time
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Standard Operating Procedures (SOPs) implementation
(Required)
Problem-solving
(Required)
Power tool safety
(Required)
+ show more
Do you have experience in Standard Operating Procedures (SOPs) implementation?
Languages
Chinese
Do you know Chinese?
Full job description
Position Overview
The Field Service Engineer/Robotics Operations Coordinator ensures smooth day-to-day functioning of Robotics system in live customer operations. This role focuses on rectifying bot errors in the field, coordinating with remote team and customers, and ensuring accurate reporting of issues while maintaining operational continuity.
Responsibilities:
1. Field Error Rectification
Respond to and rectify bot errors in real-time while the bot is running in the field.
Monitor, document, and resolve operational issues detected in the field and GM Tower system in coordination with the remote team.
2. Escalation & Coordination
Escalate recurring or unresolved issues to the Maintenance team.
Move bots requiring hardware repair to the maintenance cage and update the database.
Raise JIRA/ServiceDesk tickets as and when required and track them down to closure.
3. Floor Barcode Management
Inspect floor barcodes during routine field rounds.
Replace damaged/missing barcodes and update them in tower wherever replaced.
4. Customer & System Support
Act as the first point of contact for operational troubleshooting.
Support continuous improvement initiatives by providing field feedback to Maintenance and remote hardware support team.
Skills & Qualifications:
Must be able to communicate fluently in chinese.
Diploma / Certification in Mechanical, Electrical, or Industrial Engineering (or equivalent technical field).
Experience in field support, operations, or automation/robotics preferred.
Strong problem-solving and quick decision-making skills in live operations.
Familiarity with warehouse automation systems and barcode management is a plus.
Basic IT/system knowledge for database updates.
Excellent communication and customer-handling skills.
Ability to work in rotating shifts, including weekends and nights.
Good attitude & willingness to learn and grow.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Application Question(s):
Will you now or in the future require employer sponsorship for employment (e.g., H-1B visa)?
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Here’s how the job qualifications align with your profile.
Skills
Standard Operating Procedures (SOPs) implementation
(Required)
Problem-solving
(Required)
Power tool safety
(Required)
+ show more
Do you have experience in Standard Operating Procedures (SOPs) implementation?
Languages
Chinese
Do you know Chinese?
Full job description
Position Overview
The Field Service Engineer/Robotics Operations Coordinator ensures smooth day-to-day functioning of Robotics system in live customer operations. This role focuses on rectifying bot errors in the field, coordinating with remote team and customers, and ensuring accurate reporting of issues while maintaining operational continuity.
Responsibilities:
1. Field Error Rectification
Respond to and rectify bot errors in real-time while the bot is running in the field.
Monitor, document, and resolve operational issues detected in the field and GM Tower system in coordination with the remote team.
2. Escalation & Coordination
Escalate recurring or unresolved issues to the Maintenance team.
Move bots requiring hardware repair to the maintenance cage and update the database.
Raise JIRA/ServiceDesk tickets as and when required and track them down to closure.
3. Floor Barcode Management
Inspect floor barcodes during routine field rounds.
Replace damaged/missing barcodes and update them in tower wherever replaced.
4. Customer & System Support
Act as the first point of contact for operational troubleshooting.
Support continuous improvement initiatives by providing field feedback to Maintenance and remote hardware support team.
Skills & Qualifications:
Must be able to communicate fluently in chinese.
Diploma / Certification in Mechanical, Electrical, or Industrial Engineering (or equivalent technical field).
Experience in field support, operations, or automation/robotics preferred.
Strong problem-solving and quick decision-making skills in live operations.
Familiarity with warehouse automation systems and barcode management is a plus.
Basic IT/system knowledge for database updates.
Excellent communication and customer-handling skills.
Ability to work in rotating shifts, including weekends and nights.
Good attitude & willingness to learn and grow.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Application Question(s):
Will you now or in the future require employer sponsorship for employment (e.g., H-1B visa)?
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
