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Field Service Technician
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#336690
Full Time
Job Description
Field Service Technician
SCIEX
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Field Service Technician is responsible to maintain and install Sciex products at both internal and external customer sites, including strategic accounts Conducts maintenance service and/or installation of LC and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Responds to customer support calls within an assigned territory.
Core Responsibilities
• Completes and successfully pass assigned training tasks on assigned products and responsibilities
• Working knowledge of Sciex and OEM products
• Experienced in HPLC installation and maintenance
• Experienced in performing installation of Mass Spectrometer instruments
• Performs preventive maintenance on MS and LC
• Demonstrating the operations of the LC-MS/MS instruments to customers
• Responsible for customer satisfaction of assigned accounts
• Demonstrates and completes all administration duties
• Maintains own tool and parts inventory to ensure adequate supply
• Ensure that response time, down time, first time fix targets are maintained at acceptable levels
• Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate
• Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region
• Share business leads with the sales team
• Make timely escalations to the service leadership to get timely and relevant support for driving business in the region
Education and/or Work Experience Requirements :
• MSc/BE in Electronics or Instrumentation; Specialization in Analytical Instrumentation
• 2-4 years of relevant experience in Lifesciences or related industry
• Understanding of analytical instrumentation in research, specific to mass spectrometry
• He/she should have hands on experience related to instruments like Mass Spec, HPLC, GC, LCMS etc
• Excellent communication skills (written and oral)
• Demonstrated experience of being a team player
• Good command over the English Language
• Proficiency in MS-Office
• Flexibility to travel frequently at short notice
When you join us, you'll also be joining Danaher's global organization, where 6+,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.
If you've ever wondered what's within you, there's no better time to find out.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out
SCIEX
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Field Service Technician is responsible to maintain and install Sciex products at both internal and external customer sites, including strategic accounts Conducts maintenance service and/or installation of LC and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Responds to customer support calls within an assigned territory.
Core Responsibilities
• Completes and successfully pass assigned training tasks on assigned products and responsibilities
• Working knowledge of Sciex and OEM products
• Experienced in HPLC installation and maintenance
• Experienced in performing installation of Mass Spectrometer instruments
• Performs preventive maintenance on MS and LC
• Demonstrating the operations of the LC-MS/MS instruments to customers
• Responsible for customer satisfaction of assigned accounts
• Demonstrates and completes all administration duties
• Maintains own tool and parts inventory to ensure adequate supply
• Ensure that response time, down time, first time fix targets are maintained at acceptable levels
• Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate
• Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region
• Share business leads with the sales team
• Make timely escalations to the service leadership to get timely and relevant support for driving business in the region
Education and/or Work Experience Requirements :
• MSc/BE in Electronics or Instrumentation; Specialization in Analytical Instrumentation
• 2-4 years of relevant experience in Lifesciences or related industry
• Understanding of analytical instrumentation in research, specific to mass spectrometry
• He/she should have hands on experience related to instruments like Mass Spec, HPLC, GC, LCMS etc
• Excellent communication skills (written and oral)
• Demonstrated experience of being a team player
• Good command over the English Language
• Proficiency in MS-Office
• Flexibility to travel frequently at short notice
When you join us, you'll also be joining Danaher's global organization, where 6+,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.
If you've ever wondered what's within you, there's no better time to find out.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out
