Verified Job
Work from home
Field Service Professional (D54)- job post The Home Depot Canada
Work from home
#736252
Remote / WFH
Depot Canada
Job Description
Full job description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
As a Field Service Professional (FSP), you will maintain a variety of light industrial equipment found in The Home Depot retail locations and manufacturing facilities (ex. Distribution Centers, etc.), including but not limited to paint shakers, saws, blind cutting machines, and lift equipment. This position requires someone that is a self-starter, who is eager to “hit the road" and is driven to ensure equipment is working correctly to support Excellent Customer Service. This role provides preventative maintenance and repairs in various assigned locations that requires travel to the assigned Home Depot stores with a designated company vehicle.
Key Responsibilities:
Preventative Maintenance and Repairs
Maintain, troubleshoot, and service light industrial equipment both mechanically and electrically.
Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
Test each system after service/repair is complete to ensure the system is functioning properly.
Perform inspection of customer systems to prevent future issues.
Read mechanical, hydraulic, pneumatic, and electrical schematics as required.
Excellent customer service and teamwork
FSPs are responsible for fostering a culture of customer service & support and GET involved to exceed customer expectations.
Be available and accessible by phone/tablet daily during scheduled hours as required.
Coach and mentor peers in the FSP & Maintenance Service Professional (MSP) roles & collaborate to complete repairs effectively.
Maintain Home Depot vehicle and personal appearance.
Communication & Documentation
Provide daily detailed and clear service reports.
Use technical applications for word processing, modification of excel spreadsheets, inventory control, and reporting.
Use assigned technology (ex. phone, tablet, apps, etc.) effectively to complete daily tasks.
Communicate regularly with store leadership team and store support center (SSC) associates.
Communicate effectively about service/repairs performed with store leadership team, associates, and peers.
Safety compliance
Use sound judgment or partnering with a peer/leader when dealing with and eliminating safety related issues.
Use proper personal protective equipment (PPE) as required.
Follow all safety related SOPs.
Use the proper tool for the task at hand.
Competencies:
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
As a Field Service Professional (FSP), you will maintain a variety of light industrial equipment found in The Home Depot retail locations and manufacturing facilities (ex. Distribution Centers, etc.), including but not limited to paint shakers, saws, blind cutting machines, and lift equipment. This position requires someone that is a self-starter, who is eager to “hit the road" and is driven to ensure equipment is working correctly to support Excellent Customer Service. This role provides preventative maintenance and repairs in various assigned locations that requires travel to the assigned Home Depot stores with a designated company vehicle.
Key Responsibilities:
Preventative Maintenance and Repairs
Maintain, troubleshoot, and service light industrial equipment both mechanically and electrically.
Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
Test each system after service/repair is complete to ensure the system is functioning properly.
Perform inspection of customer systems to prevent future issues.
Read mechanical, hydraulic, pneumatic, and electrical schematics as required.
Excellent customer service and teamwork
FSPs are responsible for fostering a culture of customer service & support and GET involved to exceed customer expectations.
Be available and accessible by phone/tablet daily during scheduled hours as required.
Coach and mentor peers in the FSP & Maintenance Service Professional (MSP) roles & collaborate to complete repairs effectively.
Maintain Home Depot vehicle and personal appearance.
Communication & Documentation
Provide daily detailed and clear service reports.
Use technical applications for word processing, modification of excel spreadsheets, inventory control, and reporting.
Use assigned technology (ex. phone, tablet, apps, etc.) effectively to complete daily tasks.
Communicate regularly with store leadership team and store support center (SSC) associates.
Communicate effectively about service/repairs performed with store leadership team, associates, and peers.
Safety compliance
Use sound judgment or partnering with a peer/leader when dealing with and eliminating safety related issues.
Use proper personal protective equipment (PPE) as required.
Follow all safety related SOPs.
Use the proper tool for the task at hand.
Competencies:
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
