Verified Job
Customer Support / TeleCaller
Field Service Engineer
Customer Support / TeleCaller
#302972
Remote / WFH
Job Description
Beckman Coulter Life Sciences
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,+00 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, the 10 Life Sciences companies of Danaher accelerate discovery, development and delivery of solutions that safeguard and improve human health.
Job Requirements -Field Service Engineer
The role of Field Service Engineer is critical to Service operation. He / She is being the first touch point for the customer serves as our most important brand ambassador.
He / She has all the requisite knowledge of the product that includes the theory, hardware, features and its application. FSE should be capable of demonstrating the features and ensure that customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers' expectations.
FSE also own the responsibility of providing installation, warranty and post warranty services and convert the unit from warranty to service contract immediately on expiry of the warranty period. FSE also ensures on-time renewal of service contracts.
Essential Responsibilities:
• Field Service
• Adhere to repair time and response time requirements.
• Provide installation, breakdown repair, Modifications and Preventive Maintenance services.
• Application support for optimal utilization of the unit(equipment).
• Adhere to all service documentation guidelines.
• Comply to Service SOP and guidelines.
• Service Business
• On time Warranty conversion.
• On time Contract renewal.
• Quote to Cash process for Time and material Jobs.
• Support Service campaigns and special initiatives.
Position reports to:
Regional Service Manager or as may be stated for a given position.
Main interactions:
Customers, Sales associates in the region, Service admin team, Fellow associates within service team, Manager, Functional team members (HR, finance, Logistics).
Key Success Factors
Application knowledge of the product.
Technical knowledge of the product.
Business acumen and understanding.
Customer relationship.
Decent communication.
Service attitude -Positive attitude with demonstrated Problem Solving skills.
Strong team player.
Planning and prioritization.
Able to handle sensitive customer issues/situations and pressure.
Education / Skills:
Education: Bachelor's degree in engineering/Technology /Science, post-graduation preferred.
Experience: 1+ year service experience
Application background with flair for technical support,
Excellent verbal / written communication skills and leadership.
Language: Fluent English.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,+00 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, the 10 Life Sciences companies of Danaher accelerate discovery, development and delivery of solutions that safeguard and improve human health.
Job Requirements -Field Service Engineer
The role of Field Service Engineer is critical to Service operation. He / She is being the first touch point for the customer serves as our most important brand ambassador.
He / She has all the requisite knowledge of the product that includes the theory, hardware, features and its application. FSE should be capable of demonstrating the features and ensure that customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers' expectations.
FSE also own the responsibility of providing installation, warranty and post warranty services and convert the unit from warranty to service contract immediately on expiry of the warranty period. FSE also ensures on-time renewal of service contracts.
Essential Responsibilities:
• Field Service
• Adhere to repair time and response time requirements.
• Provide installation, breakdown repair, Modifications and Preventive Maintenance services.
• Application support for optimal utilization of the unit(equipment).
• Adhere to all service documentation guidelines.
• Comply to Service SOP and guidelines.
• Service Business
• On time Warranty conversion.
• On time Contract renewal.
• Quote to Cash process for Time and material Jobs.
• Support Service campaigns and special initiatives.
Position reports to:
Regional Service Manager or as may be stated for a given position.
Main interactions:
Customers, Sales associates in the region, Service admin team, Fellow associates within service team, Manager, Functional team members (HR, finance, Logistics).
Key Success Factors
Application knowledge of the product.
Technical knowledge of the product.
Business acumen and understanding.
Customer relationship.
Decent communication.
Service attitude -Positive attitude with demonstrated Problem Solving skills.
Strong team player.
Planning and prioritization.
Able to handle sensitive customer issues/situations and pressure.
Education / Skills:
Education: Bachelor's degree in engineering/Technology /Science, post-graduation preferred.
Experience: 1+ year service experience
Application background with flair for technical support,
Excellent verbal / written communication skills and leadership.
Language: Fluent English.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out
