Verified Job
Customer Support / TeleCaller
Family Support Consultant
Customer Support / TeleCaller
#471228
Remote / WFH
Job Description
Are you able to deliver outstanding customer service and care? Do you enjoy professional growth? If yes, come join our Family Support Team in our centre support office in Brisbane CBD.
What we’re looking for:
This position is part time (25 hours per week) and is responsible for supporting our network of childcare centres and families, utilising our existing systems and databases. You’ll also be responsible for keeping tabs on our KPIs such as customer satisfaction, calls, booking tours and enrolments whilst managing customer feedback and offering the best experiences to our families.
About you:
Provide unparalleled customer support via phone, email, and other communication channels.
Meet and exceed defined targets and (KPIs)
Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns.
Adapt and respond effectively to a diverse range of personalities and support scenarios.
Familiarity with various (CRM) systems and willingness to learn
Build rapport quickly with customers to establish trust and understanding.
Take a proactive approach to troubleshoot and resolve support issues promptly.
Demonstrate exceptional verbal and written communication skills with keen attention to detail.
Analytical and problem-solving skills
Maintain a sense of humor and positive attitude, even in challenging situations.
Demonstrate a "can do" attitude and willingness to go above and beyond
Handle pressure effectively and manage multiple tasks simultaneously with efficiency and accuracy.
Benefits
Stunning Brisbane CBD office
Flexible working arrangements
50% discount on childcare gap fees
Free gym membership
Wellness benefits with partners TELUS Health, Bupa insurance benefit, and discounts at over 100 retailers.
A professional culture and supportive work environment
Why work for Affinity?
Join our values-driven organisation, where incredible people make a genuine difference. Our mission is to inspire and nurture individuals to reach their full potential. It isn’t just about what we do for children, it’s about what we do for our team, too. Affinity allows our people to shine – so we can deliver the best in early education!
Our Safety Commitment
At Affinity, we are dedicated to fostering an inclusive and diverse workplace where every individual is treated with respect and dignity. We are committed to upholding the safety, rights and wellbeing of all children and promote a culture of child safety with a zero-tolerance approach to child abuse and harm. Our Safety Commitment also prioritises the safety, rights, and wellbeing of our employees and their families.
What we’re looking for:
This position is part time (25 hours per week) and is responsible for supporting our network of childcare centres and families, utilising our existing systems and databases. You’ll also be responsible for keeping tabs on our KPIs such as customer satisfaction, calls, booking tours and enrolments whilst managing customer feedback and offering the best experiences to our families.
About you:
Provide unparalleled customer support via phone, email, and other communication channels.
Meet and exceed defined targets and (KPIs)
Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns.
Adapt and respond effectively to a diverse range of personalities and support scenarios.
Familiarity with various (CRM) systems and willingness to learn
Build rapport quickly with customers to establish trust and understanding.
Take a proactive approach to troubleshoot and resolve support issues promptly.
Demonstrate exceptional verbal and written communication skills with keen attention to detail.
Analytical and problem-solving skills
Maintain a sense of humor and positive attitude, even in challenging situations.
Demonstrate a "can do" attitude and willingness to go above and beyond
Handle pressure effectively and manage multiple tasks simultaneously with efficiency and accuracy.
Benefits
Stunning Brisbane CBD office
Flexible working arrangements
50% discount on childcare gap fees
Free gym membership
Wellness benefits with partners TELUS Health, Bupa insurance benefit, and discounts at over 100 retailers.
A professional culture and supportive work environment
Why work for Affinity?
Join our values-driven organisation, where incredible people make a genuine difference. Our mission is to inspire and nurture individuals to reach their full potential. It isn’t just about what we do for children, it’s about what we do for our team, too. Affinity allows our people to shine – so we can deliver the best in early education!
Our Safety Commitment
At Affinity, we are dedicated to fostering an inclusive and diverse workplace where every individual is treated with respect and dignity. We are committed to upholding the safety, rights and wellbeing of all children and promote a culture of child safety with a zero-tolerance approach to child abuse and harm. Our Safety Commitment also prioritises the safety, rights, and wellbeing of our employees and their families.
