Verified Job
Clerical - Administrative
Family Advocate
Clerical - Administrative
#30705
Remote / WFH
Partnership for Strong Families, Inc.
Job Description
CLICK HERE TO APPLY CLICK HERE TO VIEW JOB DESCRIPTION
Our part-time Family Advocate is often the first point of contact for our Family Resource Center (FRC) patrons, helping to create a warm welcoming environment, completing brief needs assessments, scheduling appointments, and directing patrons to the appropriate FRC staff for assistance.
Partnership for Strong Families, Inc. is seeking a part-time Family Advocate to join our SWAG Family Resource Center team. As the Family Advocate, you’ll provide limited hands-on assistance to patrons, such as providing food from our emergency pantry and helping with online applications. In addition, the Family Advocate will manage essential front-desk duties such as answering calls, directing visitors, data entry, and keeping resource displays organized. Serving our patrons with high quality customer service is critical. This is a grant-funded position that reports directly to the Family Resource Center Manager.
What You’ll Do:
Answer incoming telephone calls and direct calls to the appropriate Family Resource Center staff; taking complete, clear messages, using high quality customer service.
Check voice mail daily and forward messages to appropriate personnel.
Greet Resource Center patrons, ensuring they are treated with dignity and feel welcomed and supported.
Provide basic assistance to patrons, including brief needs assessments, follow-up, and support with online applications or resource connections, under the guidance of the FRC Manager.
Support the Resource Center staff with data entry, reports, and patron follow-up, as needed.
What You Bring:
Education: High School Diploma or GED from an accredited educational facility.
Experience: Minimum of one (1) year of office experience.
Proficiency in Microsoft Office Products.
Possession of a valid driver’s license.
Experience working with at-risk children and families or a social service agency is preferred.
The Ideal Candidate has:
Proficiency in word processing, basic computer applications, and standard office equipment (e.g., copier, fax, multi-line phone systems).
Strong interpersonal skills with professional telephone etiquette.
Proven ability to handle sensitive information with discretion and maintain strict confidentiality.
Ability to effectively prioritize and manage multiple tasks and projects simultaneously.
Understanding of trauma and victimization, with a commitment to providing compassionate, trauma-informed support to individuals and families in need.
Demonstrated cultural sensitivity and the ability to contribute positively within a collaborative team environment.
Location: Gainesville: SWAG Family Resource Center
Salary Range: $16.62 an hour
This position is grant-funded at 20 hours per week.
Click here to view the complete job description.
For more information about Partnership for Strong Families, please visit us at www.pfsf.org.
Join a mission-driven team that believes every child deserves academic success and every family deserves support. This is more than a job—it’s your chance to make a difference every day. Apply today!
CLICK HERE TO APPLY
PSF is an EEO/ADA/VP/Drug Free employer.
FL Clearinghouse Florida Agency for Health Care Administration
Our part-time Family Advocate is often the first point of contact for our Family Resource Center (FRC) patrons, helping to create a warm welcoming environment, completing brief needs assessments, scheduling appointments, and directing patrons to the appropriate FRC staff for assistance.
Partnership for Strong Families, Inc. is seeking a part-time Family Advocate to join our SWAG Family Resource Center team. As the Family Advocate, you’ll provide limited hands-on assistance to patrons, such as providing food from our emergency pantry and helping with online applications. In addition, the Family Advocate will manage essential front-desk duties such as answering calls, directing visitors, data entry, and keeping resource displays organized. Serving our patrons with high quality customer service is critical. This is a grant-funded position that reports directly to the Family Resource Center Manager.
What You’ll Do:
Answer incoming telephone calls and direct calls to the appropriate Family Resource Center staff; taking complete, clear messages, using high quality customer service.
Check voice mail daily and forward messages to appropriate personnel.
Greet Resource Center patrons, ensuring they are treated with dignity and feel welcomed and supported.
Provide basic assistance to patrons, including brief needs assessments, follow-up, and support with online applications or resource connections, under the guidance of the FRC Manager.
Support the Resource Center staff with data entry, reports, and patron follow-up, as needed.
What You Bring:
Education: High School Diploma or GED from an accredited educational facility.
Experience: Minimum of one (1) year of office experience.
Proficiency in Microsoft Office Products.
Possession of a valid driver’s license.
Experience working with at-risk children and families or a social service agency is preferred.
The Ideal Candidate has:
Proficiency in word processing, basic computer applications, and standard office equipment (e.g., copier, fax, multi-line phone systems).
Strong interpersonal skills with professional telephone etiquette.
Proven ability to handle sensitive information with discretion and maintain strict confidentiality.
Ability to effectively prioritize and manage multiple tasks and projects simultaneously.
Understanding of trauma and victimization, with a commitment to providing compassionate, trauma-informed support to individuals and families in need.
Demonstrated cultural sensitivity and the ability to contribute positively within a collaborative team environment.
Location: Gainesville: SWAG Family Resource Center
Salary Range: $16.62 an hour
This position is grant-funded at 20 hours per week.
Click here to view the complete job description.
For more information about Partnership for Strong Families, please visit us at www.pfsf.org.
Join a mission-driven team that believes every child deserves academic success and every family deserves support. This is more than a job—it’s your chance to make a difference every day. Apply today!
CLICK HERE TO APPLY
PSF is an EEO/ADA/VP/Drug Free employer.
FL Clearinghouse Florida Agency for Health Care Administration
