Verified Job
IT / Software / Data Analyst
Facility Executive - Soft Services
IT / Software / Data Analyst
#725029
Remote / WFH
Randstad · Hyderabad, Telangana ·
Job Description
Job description
Role Overview
We are looking for a proactive and energetic Soft Services Executive to oversee the daily frontline operations of our facility. You will be the "boots on the ground," ensuring that our workplace remains spotless, safe, and comfortable for all employees and visitors.
Your primary focus will be supervising daily housekeeping, managing helpdesk requests, and ensuring that our third-party vendors deliver high-quality services consistently.
Key Responsibilities
1. Daily Floor Supervision & Operations
• Conduct daily morning inspections of floors, meeting rooms, cafeterias, and washrooms to ensure pristine cleanliness and order.
• Oversee the daily deployment of housekeeping, pest control, and waste management staff.
• Supervise pantry services, food and beverage setups, and the replenishment of office supplies.
• Coordinate seating arrangements, office moves (churn), and logistical setups for internal events or town halls.
2. Helpdesk & Ticket Management
• Monitor the internal Facility Helpdesk / CAFM system.
• Acknowledge, assign, and resolve employee workplace requests (e.g., temperature complaints, cleaning requests, spills) within defined timelines.
• Maintain logs and track closure rates for all soft services complaints.
3. Vendor Coordination & Inventory Control
• Act as the daily point of contact for frontline vendor supervisors (Cleaning, Security, Landscaping).
• Track and maintain inventory levels for pantry supplies, stationery, toiletries, and cleaning chemicals; raise purchase requisitions when stocks are low.
• Verify vendor attendance, logbooks, and service sheets for monthly billing.
4. Safety & Compliance
• Ensure the housekeeping staff uses correct personal protective equipment (PPE) and safe cleaning chemicals.
• Report any maintenance snags (broken lights, leaking taps) to the technical/hard services team immediately.
• Assist in organizing fire drills and maintaining workplace safety standards.
Qualifications & Skills
Experience & Education
• Education: Graduate/Diploma in Hospitality Management, Facility Management, or Hotel Management is preferred.
• Experience: 2 to 4 years of experience in corporate facilities operations, hospitality, or guest relations.
experience3
A client of Randstad India
Role Overview
We are looking for a proactive and energetic Soft Services Executive to oversee the daily frontline operations of our facility. You will be the "boots on the ground," ensuring that our workplace remains spotless, safe, and comfortable for all employees and visitors.
Your primary focus will be supervising daily housekeeping, managing helpdesk requests, and ensuring that our third-party vendors deliver high-quality services consistently.
Key Responsibilities
1. Daily Floor Supervision & Operations
• Conduct daily morning inspections of floors, meeting rooms, cafeterias, and washrooms to ensure pristine cleanliness and order.
• Oversee the daily deployment of housekeeping, pest control, and waste management staff.
• Supervise pantry services, food and beverage setups, and the replenishment of office supplies.
• Coordinate seating arrangements, office moves (churn), and logistical setups for internal events or town halls.
2. Helpdesk & Ticket Management
• Monitor the internal Facility Helpdesk / CAFM system.
• Acknowledge, assign, and resolve employee workplace requests (e.g., temperature complaints, cleaning requests, spills) within defined timelines.
• Maintain logs and track closure rates for all soft services complaints.
3. Vendor Coordination & Inventory Control
• Act as the daily point of contact for frontline vendor supervisors (Cleaning, Security, Landscaping).
• Track and maintain inventory levels for pantry supplies, stationery, toiletries, and cleaning chemicals; raise purchase requisitions when stocks are low.
• Verify vendor attendance, logbooks, and service sheets for monthly billing.
4. Safety & Compliance
• Ensure the housekeeping staff uses correct personal protective equipment (PPE) and safe cleaning chemicals.
• Report any maintenance snags (broken lights, leaking taps) to the technical/hard services team immediately.
• Assist in organizing fire drills and maintaining workplace safety standards.
Qualifications & Skills
Experience & Education
• Education: Graduate/Diploma in Hospitality Management, Facility Management, or Hotel Management is preferred.
• Experience: 2 to 4 years of experience in corporate facilities operations, hospitality, or guest relations.
experience3
A client of Randstad India
