Verified Job
Customer Support / TeleCaller
Expression of Interest -Service Desk Analyst
Customer Support / TeleCaller
#701657
Remote / WFH
Job Description
Skip to main content
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Head of HSEQ
Benmax
Canberra ACT
Relocation assistance
Company car
Dogman
Dass Labour Hire
Dickson ACT 2602
Educator (Certifica t e)
Eucalyptus Montessori
Kambah ACT 2902
Design Manager
Icon
Canberra ACT
Parental leave
Employee assistance program
Montessori Educator (Diplo m a/ ECT)
Eucalyptus Montessori
Kambah ACT 2902
Field Marketing Manager
Fivecast
Canberra ACT
Telehandler Operator
Dass Labour Hire
Dickson ACT 2602
Concreter
Dass Labour Hire
Dickson ACT 2602
Formworker
Dass Labour Hire
Dickson ACT 2602
Delivery Driver - QUEANBEYAN
Domino’s Pizza
Queanbeyan NSW 2620
View similar jobs with this employer
Campus Support Officer
Australian National University
Canberra ACT 2601
APS5/6 Systems Support Officer
Geoscience Australia
Canberra ACT
Viva Leisure - Reception & Administration Officer - Canberra HQ
Viva Leisure Group
Greater Canberra ACT
Parental leave
Gym membership
Free fitness classes
Company car
Free snacks
Transport Enforcement Administration Officer Full-time Temporary
City and Environment
Canberra ACT
Freedom of Information Officer Full-time Permanent
Health and Community Services
Canberra ACT
Expression of Interest - Workers Compensation Professionals
EML
Canberra ACT
Parental leave
Gym membership
Insurance services
Employee assistance program
Work from home
Research Support Officer
Australian National University
Canberra ACT 2601
On-the-job training
Expression of Interest - Service Desk Analyst
Fujitsu
Canberra ACT
Paid volunteer leave
Assessment Officer/Duty Planner Full-time Permanent
City and Environment
Canberra ACT
Customer Service/Recruitment Officer Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
Canberra ACT
Cyber Security Analyst - APS 5
Australian Taxation Office
Canberra ACT
On-the-job training
View similar jobs with this employer
Project Officer Full-time Permanent
Infrastructure Canberra
Canberra ACT
Operations Officer
Australian National University
Canberra ACT 2601
Assistant Director, Business Support - Domestic Animal Services Full-time Permanent
City and Environment
Canberra ACT
Expression of Interest - On-Site Technician
Fujitsu
Canberra ACT
Paid volunteer leave
People also searched:
Employers: Post a Job
Fujitsu
About the job Expression of Interest - Service Desk Analyst
Service Desk Analyst
Canberra location
This opportunity is open to only professionals who identify as Aboriginal and/or Torres Strait Islander, as it is a genuinely identified position.
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsus customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. This is to be achieved by the Service Desk Analyst fulfilling the responsibilities for the role
Australian Citizenship is mandatory.
Responsibilities and Accountabilities
The key responsibilities and associated duties of the position fall into the following main areas:
Deliver professional, high‑quality customer service to all end users.
Log and update all contacts accurately in the service management system.
Diagnose issues, troubleshoot, and prioritise incidents and requests.
Resolve matters within SLA targets or escalate when required.
Keep users informed throughout the lifecycle of their issue or request.
Take ownership of assigned tasks through to resolution and closure.
Document all actions and maintain accurate records.
Attempt first‑call resolution using knowledge articles and procedures.
Follow all Service Desk procedures and security policies.
Contribute to improvements, team performance, and knowledge base updates.
Required Skills and Experience
You identify as Aboriginal and/or Torres Strait Islander.
Australian Citizenship is mandatory.
Experience in a Helpdesk/ customer service role
Intermediate communication skills, both written and face-to-face
Advanced telephone skills including the use of empathy with customers situation and ability to communicate technical concepts to non-technical customers
Advanced personal management: punctuality, attendance, and presentation
Hardware and software troubleshooting including determination of an issue as an Incident
Candidates without prior experience may still be considered, as comprehensive training is available through our apprenticeship program.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
This position is designated as an affirmative measure role for Aboriginal and Torres Strait Islander peoples under section 25 of the Public Service Act 1999 (or equivalent enabling legislation). To be eligible for this position, applicants must identify as an Aboriginal and/or Torres Strait Islander person.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles - PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Head of HSEQ
Benmax
Canberra ACT
Relocation assistance
Company car
Dogman
Dass Labour Hire
Dickson ACT 2602
Educator (Certifica t e)
Eucalyptus Montessori
Kambah ACT 2902
Design Manager
Icon
Canberra ACT
Parental leave
Employee assistance program
Montessori Educator (Diplo m a/ ECT)
Eucalyptus Montessori
Kambah ACT 2902
Field Marketing Manager
Fivecast
Canberra ACT
Telehandler Operator
Dass Labour Hire
Dickson ACT 2602
Concreter
Dass Labour Hire
Dickson ACT 2602
Formworker
Dass Labour Hire
Dickson ACT 2602
Delivery Driver - QUEANBEYAN
Domino’s Pizza
Queanbeyan NSW 2620
View similar jobs with this employer
Campus Support Officer
Australian National University
Canberra ACT 2601
APS5/6 Systems Support Officer
Geoscience Australia
Canberra ACT
Viva Leisure - Reception & Administration Officer - Canberra HQ
Viva Leisure Group
Greater Canberra ACT
Parental leave
Gym membership
Free fitness classes
Company car
Free snacks
Transport Enforcement Administration Officer Full-time Temporary
City and Environment
Canberra ACT
Freedom of Information Officer Full-time Permanent
Health and Community Services
Canberra ACT
Expression of Interest - Workers Compensation Professionals
EML
Canberra ACT
Parental leave
Gym membership
Insurance services
Employee assistance program
Work from home
Research Support Officer
Australian National University
Canberra ACT 2601
On-the-job training
Expression of Interest - Service Desk Analyst
Fujitsu
Canberra ACT
Paid volunteer leave
Assessment Officer/Duty Planner Full-time Permanent
City and Environment
Canberra ACT
Customer Service/Recruitment Officer Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
Canberra ACT
Cyber Security Analyst - APS 5
Australian Taxation Office
Canberra ACT
On-the-job training
View similar jobs with this employer
Project Officer Full-time Permanent
Infrastructure Canberra
Canberra ACT
Operations Officer
Australian National University
Canberra ACT 2601
Assistant Director, Business Support - Domestic Animal Services Full-time Permanent
City and Environment
Canberra ACT
Expression of Interest - On-Site Technician
Fujitsu
Canberra ACT
Paid volunteer leave
People also searched:
Employers: Post a Job
Fujitsu
About the job Expression of Interest - Service Desk Analyst
Service Desk Analyst
Canberra location
This opportunity is open to only professionals who identify as Aboriginal and/or Torres Strait Islander, as it is a genuinely identified position.
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part of a Service Desk service to Fujitsus customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. This is to be achieved by the Service Desk Analyst fulfilling the responsibilities for the role
Australian Citizenship is mandatory.
Responsibilities and Accountabilities
The key responsibilities and associated duties of the position fall into the following main areas:
Deliver professional, high‑quality customer service to all end users.
Log and update all contacts accurately in the service management system.
Diagnose issues, troubleshoot, and prioritise incidents and requests.
Resolve matters within SLA targets or escalate when required.
Keep users informed throughout the lifecycle of their issue or request.
Take ownership of assigned tasks through to resolution and closure.
Document all actions and maintain accurate records.
Attempt first‑call resolution using knowledge articles and procedures.
Follow all Service Desk procedures and security policies.
Contribute to improvements, team performance, and knowledge base updates.
Required Skills and Experience
You identify as Aboriginal and/or Torres Strait Islander.
Australian Citizenship is mandatory.
Experience in a Helpdesk/ customer service role
Intermediate communication skills, both written and face-to-face
Advanced telephone skills including the use of empathy with customers situation and ability to communicate technical concepts to non-technical customers
Advanced personal management: punctuality, attendance, and presentation
Hardware and software troubleshooting including determination of an issue as an Incident
Candidates without prior experience may still be considered, as comprehensive training is available through our apprenticeship program.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
This position is designated as an affirmative measure role for Aboriginal and Torres Strait Islander peoples under section 25 of the Public Service Act 1999 (or equivalent enabling legislation). To be eligible for this position, applicants must identify as an Aboriginal and/or Torres Strait Islander person.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].
Search Firm Representatives – PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles - PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
