Verified Job
Customer Support / TeleCaller
Expert Call Center Agent
Customer Support / TeleCaller
#685416
Remote / WFH
Job Description
E
Eight 8 Commuincations
International Call Center
Eight 8 Commuincations • Mumbai, Maharashtra • via WorkIndia.in
19 days ago
₹15K–₹40K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply directly on Job Hai
Apply directly on Glassdoor
Apply on Adzuna
Apply on BeBee
Job description
Salary Range : Rs. 15000 - Rs. 40000 , based on skills, experience, and interview performance
Educational Requirement : Tenth Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Ghatkopar West
Working Hours : 1:30 PM - 10:30 PM Monday to Saturday
Additio...
Report this listing
Achilles Information LTD
Expert Call Center Agent
Achilles Information LTD • Mumbai, Maharashtra • via SimplyHired
22 days ago
Full–time
Apply on SimplyHired
Job description
We are seeking a highly skilled and experienced Expert Call Center Agent to join our team. The ideal candidate will handle high-volume inbound and outbound calls, resolve complex customer issues, and deliver exceptional service. This role requires strong communication skills, product knowledge, and the ability to meet performance targets while maintaining customer satisfaction.
The Expert Call Center Agent will also support junior agents, handle escalated cases, and contribute to improving overall call center performance.
Key ResponsibilitiesCustomer Handling
• Manage inbound and outbound calls professionally and efficiently
• Handle complex customer inquiries and resolve escalated complaints
• Provide accurate information about products, services, and policies
• Ensure high customer satisfaction during every interaction
Sales & Targets (If Applicable)
• Achieve daily, weekly, and monthly call or sales targets
• Promote products and services when required
• Upsell or cross-sell relevant services to customers
Quality & Performance
• Maintain high-quality call standards and compliance guidelines
• Follow scripts while maintaining natural and engaging communication
• Update CRM systems with accurate call details and customer information
• Monitor personal KPIs including call handling time, conversion rate, and customer feedback
Team Support
• Guide and mentor new or junior call center agents
• Share best practices and performance improvement strategies
• Support supervisors in training sessions when required
RequirementsEducation & Experience
• Minimum Intermediate or Bachelor’s degree preferred
• 2–5 years of call center or customer service experience
• Proven record of meeting or exceeding targets
Skills
• Excellent verbal communication skills
• Strong problem-solving and negotiation abilities
• Confident, persuasive, and customer-focused personality
• Ability to work under pressure in a fast-paced environment
• Basic computer and CRM system knowledge
What We Offer
• Attractive salary package
• Performance-based incentives and bonuses
• Professional training and career growth
• Friendly and competitive work environment
Job Type: फ़ुल-टाइम
Pay: ₹9,430.04 - ₹32,613.47 per month
Work Location: In person
Eight 8 Commuincations
International Call Center
Eight 8 Commuincations • Mumbai, Maharashtra • via WorkIndia.in
19 days ago
₹15K–₹40K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply directly on Job Hai
Apply directly on Glassdoor
Apply on Adzuna
Apply on BeBee
Job description
Salary Range : Rs. 15000 - Rs. 40000 , based on skills, experience, and interview performance
Educational Requirement : Tenth Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Ghatkopar West
Working Hours : 1:30 PM - 10:30 PM Monday to Saturday
Additio...
Report this listing
Achilles Information LTD
Expert Call Center Agent
Achilles Information LTD • Mumbai, Maharashtra • via SimplyHired
22 days ago
Full–time
Apply on SimplyHired
Job description
We are seeking a highly skilled and experienced Expert Call Center Agent to join our team. The ideal candidate will handle high-volume inbound and outbound calls, resolve complex customer issues, and deliver exceptional service. This role requires strong communication skills, product knowledge, and the ability to meet performance targets while maintaining customer satisfaction.
The Expert Call Center Agent will also support junior agents, handle escalated cases, and contribute to improving overall call center performance.
Key ResponsibilitiesCustomer Handling
• Manage inbound and outbound calls professionally and efficiently
• Handle complex customer inquiries and resolve escalated complaints
• Provide accurate information about products, services, and policies
• Ensure high customer satisfaction during every interaction
Sales & Targets (If Applicable)
• Achieve daily, weekly, and monthly call or sales targets
• Promote products and services when required
• Upsell or cross-sell relevant services to customers
Quality & Performance
• Maintain high-quality call standards and compliance guidelines
• Follow scripts while maintaining natural and engaging communication
• Update CRM systems with accurate call details and customer information
• Monitor personal KPIs including call handling time, conversion rate, and customer feedback
Team Support
• Guide and mentor new or junior call center agents
• Share best practices and performance improvement strategies
• Support supervisors in training sessions when required
RequirementsEducation & Experience
• Minimum Intermediate or Bachelor’s degree preferred
• 2–5 years of call center or customer service experience
• Proven record of meeting or exceeding targets
Skills
• Excellent verbal communication skills
• Strong problem-solving and negotiation abilities
• Confident, persuasive, and customer-focused personality
• Ability to work under pressure in a fast-paced environment
• Basic computer and CRM system knowledge
What We Offer
• Attractive salary package
• Performance-based incentives and bonuses
• Professional training and career growth
• Friendly and competitive work environment
Job Type: फ़ुल-टाइम
Pay: ₹9,430.04 - ₹32,613.47 per month
Work Location: In person
