Executives

Primary Responsibility

Understand all relevant aspects Freight Bill Entry process, which includes:

The Biller Will Be Entering The Information Against Specific Criteria

Review of the BOL against information to be entered in ASD.
• Customer Information/Matching
• 3 rd party
• Reference Numbers
• Accessorial
• Commodity Descriptions and NMFC (National Motor Freight Classification)
• Payment Terms
• Special Services/Contracts
• Weight
• Density or Dimensions

Performance Parameters
• Productivity (Per SLA parameters)
• Accuracy/Quality (Per SLA parameters)
• Turn-around-Time (TAT) (Per SLA parameters)
• Complaints (Per SLA parameters)
• Any other metrics agreed to within SLA

Role Responsibilities
• Participate in training to develop knowledge in all systems
• Integrate procedural changes into daily routine
• Achieve individual productivity and quality goals
• Support other team members in meeting service expectations
• Aid in the training of others, as needed
• Provide quality review to ensure accuracy
• Adhere to Company Policies and Procedures
• Stay current with system and procedural changes to bill entry process.
• Identify differences between bill entry error and system issues.
• Identify trends with bill entry errors and bring to management attention.
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can differ between operating companies)
• Understanding of ‘down stream’ effects of bill entry accuracy

Primary Internal Interactions
• Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the Assistant Manager
• CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required.
• SME/Process trainer for the purpose of training as and when required.

Primary External Interactions
• None

Minimum Qualification

Graduate with Computer literacy (MS Office and Domain knowledge). This would mean 15 years of formal education (12 years in school plus 3 years in college)

Minimum Experience

0 – 2 years

Technical Skills

Adaptability

Customer Focus

Interpersonal Skills

Communication Skills

v Ability to utilize multiple screens on systems to assess and research account information

v Should have an eye for detail for effective screening of scanned images.

v Demonstrate a willingness to change within the technological/systems environment

v Adjust well to new situations and changing priorities

v Focus on the highest priorities first and be well organized Read more