Strong experience in real estate industry along with exposure to contact center operations.
• Handle inbound enquiries from various channels (calls, website, walk-ins, campaigns).
• Make outbound calls to prospective customers and follow up on leads.
• Qualify leads based on customer requirements, budget, and preferences.
• Schedule and coordinate site visits for the sales team.
• Maintain and update lead data in CRM systems.
• Provide accurate project information to customers (pricing, location, amenities, etc.).
• Ensure timely follow-ups to maximize conversions.
• Coordinate with sales and marketing teams for lead closure support.
• Address basic customer queries and escalate complex issues when required.