Verified Job
Customer Support / TeleCaller
Event Services Specialist
Customer Support / TeleCaller
#721468
Remote / WFH
City of Columbia, MO
Job Description
The purpose of this job is to serve as a liaison to City departments, businesses, community agencies, and festival organizers in the planning and coordination of special events. This position guides event organizers and citizens through the special event application process to ensure events on public property are conducted safely, successfully, and in compliance with City requirements. The Event Services Specialist coordinates with a Special Events Committee to review applications and support decision-making regarding special events within the City of Columbia.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
Processes special events applications.
Oversees special use permit process.
Communicates with City departments, community organizations, businesses, and event organizers regarding special events.
Draft operational agreements, reports, and correspondence.
Creates and maintains accurate records.
Plans, organizes, and implements activities, programs, and special events.
Creates and presents reports and recommendations.
Processes payments and deposits for special event application fees and applications.
Responds to inquiries, concerns, and complaints.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.
Supervisory Responsibilities
No supervisory authority. Work may require providing guidance and training to others.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Interactions have significant impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
Position has limited fiscal responsibility.
May assist in the collection of data in support of recommendations for departmental budget allocations. May monitor the work unit or program/promotional-level budget and expenditures.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
Bachelor’s Degree in Hospitality Management, Events Management, Business Administration, or related field.
1 to 3 years’ experience in event planning or a related field.
Licenses or Certifications
Valid driver’s license.
Certified Tourism Ambassador within 6 months of hire.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
Special event planning and implementation.
Common business software applications, such as Microsoft Office.
Public relations.
Skill in:
Communicating verbally and in writing to meet the audience’s needs.
Applying active listening and asking questions for understanding.
Organizing and managing time effectively.
Providing high levels of effective customer service.
Building rapport with individuals.
Ability to:
Interpret and apply policies, procedures, rules, and regulations.
Organize and coordinate a broad range of projects/events.
Recognize, analyze, and solve a variety of problems.
Compile, organize, interpret, and communicate data and results concisely.
Regularly use a computer, software, phone, and related office equipment.
Focus on tasks.
Ability to work a flexible schedule, including evenings and weekends.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment
Office or similar indoor environment – Frequently or Often
Outdoor environment – Sometimes
Street environment (near moving traffic) – Sometimes
Vehicle – Frequently or often
Exposures
Individuals who are hostile or irate – Sometimes
Extreme cold (below 32 degrees) – Sometimes
Extreme heat (above 100 degrees) – Sometimes
Loud noises (85+ decibels, such as heavy trucks, jack hammers, construction) – Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position has occasional exposure to unpleasant environmental conditions or hazards and is generally sedentary.
Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly, having to move objects.
Hours/Days
M-F 8a-5p, some nights and weekends
Starting Salary
Minimum - $23.26 hourly
Pay Grade
107
Number of Positions Available
1
Deadline to Apply
07/21/2026
Open Until Filled
No
Special Instructions to Applicants
Hours are mainly 8a – 5p Mon – Fri with some night and weekend hours.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
Processes special events applications.
Oversees special use permit process.
Communicates with City departments, community organizations, businesses, and event organizers regarding special events.
Draft operational agreements, reports, and correspondence.
Creates and maintains accurate records.
Plans, organizes, and implements activities, programs, and special events.
Creates and presents reports and recommendations.
Processes payments and deposits for special event application fees and applications.
Responds to inquiries, concerns, and complaints.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.
Supervisory Responsibilities
No supervisory authority. Work may require providing guidance and training to others.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Interactions have significant impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
Position has limited fiscal responsibility.
May assist in the collection of data in support of recommendations for departmental budget allocations. May monitor the work unit or program/promotional-level budget and expenditures.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
Bachelor’s Degree in Hospitality Management, Events Management, Business Administration, or related field.
1 to 3 years’ experience in event planning or a related field.
Licenses or Certifications
Valid driver’s license.
Certified Tourism Ambassador within 6 months of hire.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
Special event planning and implementation.
Common business software applications, such as Microsoft Office.
Public relations.
Skill in:
Communicating verbally and in writing to meet the audience’s needs.
Applying active listening and asking questions for understanding.
Organizing and managing time effectively.
Providing high levels of effective customer service.
Building rapport with individuals.
Ability to:
Interpret and apply policies, procedures, rules, and regulations.
Organize and coordinate a broad range of projects/events.
Recognize, analyze, and solve a variety of problems.
Compile, organize, interpret, and communicate data and results concisely.
Regularly use a computer, software, phone, and related office equipment.
Focus on tasks.
Ability to work a flexible schedule, including evenings and weekends.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment
Office or similar indoor environment – Frequently or Often
Outdoor environment – Sometimes
Street environment (near moving traffic) – Sometimes
Vehicle – Frequently or often
Exposures
Individuals who are hostile or irate – Sometimes
Extreme cold (below 32 degrees) – Sometimes
Extreme heat (above 100 degrees) – Sometimes
Loud noises (85+ decibels, such as heavy trucks, jack hammers, construction) – Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position has occasional exposure to unpleasant environmental conditions or hazards and is generally sedentary.
Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly, having to move objects.
Hours/Days
M-F 8a-5p, some nights and weekends
Starting Salary
Minimum - $23.26 hourly
Pay Grade
107
Number of Positions Available
1
Deadline to Apply
07/21/2026
Open Until Filled
No
Special Instructions to Applicants
Hours are mainly 8a – 5p Mon – Fri with some night and weekend hours.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
