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Event Manager DoubleTree by Hilton Hotel Washington DC Crystal City
Jobs
#484255
Full Time
Job Description
Qualifications
Hospitality - We're passionate about delivering exceptional guest experiences
Integrity - We do the right thing, all the time
Now - We operate with a sense of urgency and discipline
Productivity
Dependability
Customer Focus
Adaptability
Benefits
Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) with a 15% discount
Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable
Responsibilities
Located near The Pentagon and Arlington National Cemetery, DoubleTree Crystal City offers modern accommodations, exceptional dining, and over 31,000 square feet of event space, including the iconic Windows Over Washington with stunning DC skyline views
Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel
Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process
Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services
Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting
Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner
Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable
Job description
The DoubleTree by Hilton Hotel Washington DC - Crystal City is hiring an Event Manager! This is an excellent opportunity for anyone that has a passion for events!
Located near The Pentagon and Arlington National Cemetery, DoubleTree Crystal City offers modern accommodations, exceptional dining, and over 31,000 square feet of event space, including the iconic Windows Over Washington with stunning DC skyline views. Perfect for business and leisure travelers alike.
The Benefits:
Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:
• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.
What will I be doing?
• Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel.
• Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
• Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services.
• Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting.
• Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner.
• Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable. #LI-AT3
What are we looking for?
Since being founded in 1+1+, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
Hospitality - We're passionate about delivering exceptional guest experiences
Integrity - We do the right thing, all the time
Now - We operate with a sense of urgency and discipline
Productivity
Dependability
Customer Focus
Adaptability
Benefits
Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) with a 15% discount
Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable
Responsibilities
Located near The Pentagon and Arlington National Cemetery, DoubleTree Crystal City offers modern accommodations, exceptional dining, and over 31,000 square feet of event space, including the iconic Windows Over Washington with stunning DC skyline views
Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel
Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process
Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services
Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting
Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner
Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable
Job description
The DoubleTree by Hilton Hotel Washington DC - Crystal City is hiring an Event Manager! This is an excellent opportunity for anyone that has a passion for events!
Located near The Pentagon and Arlington National Cemetery, DoubleTree Crystal City offers modern accommodations, exceptional dining, and over 31,000 square feet of event space, including the iconic Windows Over Washington with stunning DC skyline views. Perfect for business and leisure travelers alike.
The Benefits:
Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:
• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.
What will I be doing?
• Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel.
• Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
• Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services.
• Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting.
• Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner.
• Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable. #LI-AT3
What are we looking for?
Since being founded in 1+1+, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
