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Enterprise Account Responsible (Full-Time, Remote)
Work from home
#715836
Remote / WFH
Baymard Institute
Job Description
Job description
About the Role
Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 17,500+ brands, agencies, researchers, and UX designers across 80+ countries—including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~50 team members spanning America and Europe, all committed to advancing e-commerce UX.
As an Enterprise Account Responsible at Baymard Institute, you will focus on growing and deepening relationships with our existing clients. Your role will be twofold: expanding self-serve subscription customers into full Enterprise partnerships, and increasing engagement across our current Enterprise accounts. You’ll identify upsell opportunities, handle renewals, and ensure clients maximize the value they get from our research platform and services.
This is a relationship-driven growth role — not transactional sales. Success comes from building trust, understanding client goals, and connecting their evolving needs with the right Baymard solutions, whether that’s broader team access, additional user research, or customized training.
What You’ll Do
• Manage and grow a portfolio of existing clients, with a focus on expanding account value and ensuring long-term satisfaction.
• Identify and pursue new business opportunities within our existing client base (while working in tandem with marketing and other other team members).
• Lead regular client check-ins (quarterly or semi-annual) to review value delivered, uncover new needs, and reinforce engagement.
• Coordinate internally with Baymard’s researchers and product teams to ensure client expectations are aligned with deliverables.
• Build and maintain relationships with key decision-makers and stakeholders across our clients.
• Manage renewals from start to finish, including pricing discussions and contract execution.
• Track account health, proactively identify risk factors, and implement strategies to retain and grow client relationships.
• Maintain accurate CRM records of account activity, communications, and opportunities.
Who You Are
• You’re comfortable managing and growing relationships with senior-level stakeholders at large organizations.
• You are proactive, organized, and capable of handling multiple complex accounts without sacrificing quality.
• You focus on long-term client success and value growth over quick wins.
• You have a “can do” attitude. Our teams produce high-quality work on quick timelines, and owning a challenge empowers you to take full responsibility for achieving our goals.
• You value direct communication and actively seek feedback. You’re both a clear communicator and an attentive listener.
What You’ll Need
• At least 5+ years of account management or client growth experience in B2B subscription or SaaS sales.
• Highly organized, proactive, and comfortable managing a portfolio of complex accounts.
• Ability to act as a trusted advisor and thought-partner to clients, helping them navigate solutions and build long-term relationships.
• Ability to collaborate with internal teams and relay customer feedback to improve products and services.
About the Role
Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 17,500+ brands, agencies, researchers, and UX designers across 80+ countries—including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~50 team members spanning America and Europe, all committed to advancing e-commerce UX.
As an Enterprise Account Responsible at Baymard Institute, you will focus on growing and deepening relationships with our existing clients. Your role will be twofold: expanding self-serve subscription customers into full Enterprise partnerships, and increasing engagement across our current Enterprise accounts. You’ll identify upsell opportunities, handle renewals, and ensure clients maximize the value they get from our research platform and services.
This is a relationship-driven growth role — not transactional sales. Success comes from building trust, understanding client goals, and connecting their evolving needs with the right Baymard solutions, whether that’s broader team access, additional user research, or customized training.
What You’ll Do
• Manage and grow a portfolio of existing clients, with a focus on expanding account value and ensuring long-term satisfaction.
• Identify and pursue new business opportunities within our existing client base (while working in tandem with marketing and other other team members).
• Lead regular client check-ins (quarterly or semi-annual) to review value delivered, uncover new needs, and reinforce engagement.
• Coordinate internally with Baymard’s researchers and product teams to ensure client expectations are aligned with deliverables.
• Build and maintain relationships with key decision-makers and stakeholders across our clients.
• Manage renewals from start to finish, including pricing discussions and contract execution.
• Track account health, proactively identify risk factors, and implement strategies to retain and grow client relationships.
• Maintain accurate CRM records of account activity, communications, and opportunities.
Who You Are
• You’re comfortable managing and growing relationships with senior-level stakeholders at large organizations.
• You are proactive, organized, and capable of handling multiple complex accounts without sacrificing quality.
• You focus on long-term client success and value growth over quick wins.
• You have a “can do” attitude. Our teams produce high-quality work on quick timelines, and owning a challenge empowers you to take full responsibility for achieving our goals.
• You value direct communication and actively seek feedback. You’re both a clear communicator and an attentive listener.
What You’ll Need
• At least 5+ years of account management or client growth experience in B2B subscription or SaaS sales.
• Highly organized, proactive, and comfortable managing a portfolio of complex accounts.
• Ability to act as a trusted advisor and thought-partner to clients, helping them navigate solutions and build long-term relationships.
• Ability to collaborate with internal teams and relay customer feedback to improve products and services.
