Verified Job
IT / Software / Data Analyst
End User Support Technician –Mobility support (iOS, Android)
IT / Software / Data Analyst
#704812
Remote / WFH
Job Description
Job Expectations: Mobility (iOS, Android)
Responsibilities and Duties:
Provide nationwide second level end user and on-site/remote support for IOS and Android.
Place orders for new phone activations and upgrades.
Recycle/reassign, decommission, and dispose of customer owner assets as per the customer defined process.
Setup and deployment of new mobile devices for new hires and existing users.
Perform mobile device management through VMware Workspace ONE admin and Intune sites including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
Maintain inventory of corporate devices and accessories.
Package and ship out devices to remote locations.
Maintain inventory of corporate devices.
Provide on-site hardware and software upgrades/rollouts as directed.
Manage escalations.
Provide emergency on-site support Services including evenings and weekends, as requested.
Provide executive support (“White Glove”) after hours to users that are at the VP level or above for mobile devices.
Provide off-hour support to remote/offshore users as required.
Train or provide guidance to end-users on how to create tickets on the Service Now system.
Escort all vendors as requested and directed by the customer.
Participate in the walk-up service (via ITHUB) for users who need immediate assistance with mobility issues as required.
Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
Qualifications:
Post graduate degree in relevant Technology field
Minimum 3 - 5 years of experience in repairing mobile devices.
Previous experience providing Deskside services.
Excellent customer service skills
A+ Certification preferred
ITIL Certification preferred
Not required, French speaking/writing is a plus
Bona Fide Occupational Qualification:
Must always be available onsite during the scheduled business hours.
Must possess a valid Class G driver's license, and the ability to produce a clean driver's abstract upon hire.
Must be prepared to travel.
Must be prepared for after-hours work.
Responsibilities and Duties:
Provide nationwide second level end user and on-site/remote support for IOS and Android.
Place orders for new phone activations and upgrades.
Recycle/reassign, decommission, and dispose of customer owner assets as per the customer defined process.
Setup and deployment of new mobile devices for new hires and existing users.
Perform mobile device management through VMware Workspace ONE admin and Intune sites including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
Maintain inventory of corporate devices and accessories.
Package and ship out devices to remote locations.
Maintain inventory of corporate devices.
Provide on-site hardware and software upgrades/rollouts as directed.
Manage escalations.
Provide emergency on-site support Services including evenings and weekends, as requested.
Provide executive support (“White Glove”) after hours to users that are at the VP level or above for mobile devices.
Provide off-hour support to remote/offshore users as required.
Train or provide guidance to end-users on how to create tickets on the Service Now system.
Escort all vendors as requested and directed by the customer.
Participate in the walk-up service (via ITHUB) for users who need immediate assistance with mobility issues as required.
Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
Qualifications:
Post graduate degree in relevant Technology field
Minimum 3 - 5 years of experience in repairing mobile devices.
Previous experience providing Deskside services.
Excellent customer service skills
A+ Certification preferred
ITIL Certification preferred
Not required, French speaking/writing is a plus
Bona Fide Occupational Qualification:
Must always be available onsite during the scheduled business hours.
Must possess a valid Class G driver's license, and the ability to produce a clean driver's abstract upon hire.
Must be prepared to travel.
Must be prepared for after-hours work.
