End user support Engineer

Job description
Key Responsibilities: Perform installation, configuration, and servicing of desktops and laptops Diagnose hardware issues (motherboard, RAM, HDD/SSD, SMPS, etc.) Replace faulty components Service and maintain printers and scanners (cartridge issues, paper jams, connectivity) Install and troubleshoot operating systems (Windows) and device drivers Handle preventive maintenance (hardware health checks) Support basic network connectivity issues Attend user complaints and resolve within defined timelines Coordinate with OEM / vendors for warranty parts and escalations Ensure proper documentation of service reports and call logs Required Skills: Strong hands-on experience in desktop and laptop hardware servicing Knowledge of assembling and disassembling systems Experience in troubleshooting printers and scanners Basic OS installation and driver configuration knowledge Understanding of basic networking Preferred Skills: Experience working in field and onsite support environment Exposure to different OEM devices (HP, Dell, Lenovo, etc.) Knowledge of BIOS configuration and firmware updates Key Attributes: Strong practical and hands-on approach Ability to diagnose issues quickly Willingness to travel for field support Good communication and user-handling skills Ability to work under pressure and meet SLAs

₹15K–₹18K a month
Full–time
No Degree Mentioned