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Employment Skills facilitator/Case Manager - Full-time- New Westminster WorkBC Centre
Jobs
#617538
Full Time
Job Description
Location
519 7th Street, New Westminster, BC V3M 6A7
Full job description
MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse ****** orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Skills Facilitator/Case Manager. This position will be based out of the New Westminster WorkBC centre. Not sure if you're 100% qualified? We encourage you to apply anyway!
POSITION FUNCTION:
As the Employment Skills facilitator/Case Manager, develops and delivers classroom instruction to WorkBC clients that results in improved employability and successful job attachment outcomes. This position provides case management services for eligible clients according to the WorkBC Case Management model and assists clients in developing and following through on action plans to achieve labour market attachment.
KEY DUTIES AND RESPONSIBILITIES:
Maintain knowledge of the unique needs of program participants and related activities/services
Evaluate the process to determine how case-managed clients are referred to classroom instruction; regularly assist the assistant manager in refining the process
Develop and deliver classroom instruction to improve adult learners’ employability
Maintain and monitor client progress to a successful job attachment outcome through building rapport with clients and documenting client activities in the client database
Assist in resolving client complaints and managing aggressive client behaviors
Take on the additional tasks as assigned by the assistant manager (partner staff) or as assigned by the Manager
Provide back-up for the employment resources specialist in providing client intake, client needs assessment services, and the operation of the WorkBC Resource Room
Play the role of subject matter expert (SME) serving one or more Client Inclusion Groups
Evaluate curriculum and teaching methodologies; regularly update classroom instruction delivery to improve client outcomes
Support the team with program policy interpretation and develop a strategy/process to improve contractual outcomes and achieve client success
Collect and maintain labour market information and information on labour market trends
QUALIFICATIONS:
A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of coursework in related fields, or 2 or more years of demonstrated experience in:
Delivering basic life skills/essential work skills programs; facilitating group-based workshops within the WorkBC framework, evaluating curriculum, teaching methodologies, and case-management referral processes
Working with individuals with complex barriers and a broad range of cultural backgrounds
Job coaching, counselling, or mentoring clients
Conducting and interpreting clients’ needs assessments
Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
Building partnerships with employers, community agencies and other stakeholders
Current and satisfactory Criminal Record Check required
English communication skills, other languages are an asset
Experience evaluating curriculum
Knowledge of teaching methodologies and case-management referral processes
Cross-cultural communication skills
Experience facilitating group-based learning for adult learners
Cultural Awareness; ability to work with diverse groups
Ability to adapt teaching materials to meet the needs of clients
Able to build rapport with clients
Excellent interpersonal skills
Ability to work cooperatively in a team environment
Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
Excellent problem-solving, collaboration and organizational skills
Organized and able to set priorities and meet deadlines
Tactful, discrete, diplomatic, patient, flexible
Career Development Practitioner certified will be considered an asset
Experience with the Integrated Case Management (ICM) system will be considered an asset
HOURS:
Full-time (35 hours per week)
The successful candidate must be able to commute to the New Westminster WorkBC Centre at 2nd Floor, 519 7th St. New Westminster, British Columbia V3M 6A7
COMPENSATION: $28.58 - $29.25 per hour
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: Friday, August 4, 2026 at 4:30 pm
IMPORTANT NOTES:
MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2026 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
519 7th Street, New Westminster, BC V3M 6A7
Full job description
MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse ****** orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Skills Facilitator/Case Manager. This position will be based out of the New Westminster WorkBC centre. Not sure if you're 100% qualified? We encourage you to apply anyway!
POSITION FUNCTION:
As the Employment Skills facilitator/Case Manager, develops and delivers classroom instruction to WorkBC clients that results in improved employability and successful job attachment outcomes. This position provides case management services for eligible clients according to the WorkBC Case Management model and assists clients in developing and following through on action plans to achieve labour market attachment.
KEY DUTIES AND RESPONSIBILITIES:
Maintain knowledge of the unique needs of program participants and related activities/services
Evaluate the process to determine how case-managed clients are referred to classroom instruction; regularly assist the assistant manager in refining the process
Develop and deliver classroom instruction to improve adult learners’ employability
Maintain and monitor client progress to a successful job attachment outcome through building rapport with clients and documenting client activities in the client database
Assist in resolving client complaints and managing aggressive client behaviors
Take on the additional tasks as assigned by the assistant manager (partner staff) or as assigned by the Manager
Provide back-up for the employment resources specialist in providing client intake, client needs assessment services, and the operation of the WorkBC Resource Room
Play the role of subject matter expert (SME) serving one or more Client Inclusion Groups
Evaluate curriculum and teaching methodologies; regularly update classroom instruction delivery to improve client outcomes
Support the team with program policy interpretation and develop a strategy/process to improve contractual outcomes and achieve client success
Collect and maintain labour market information and information on labour market trends
QUALIFICATIONS:
A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of coursework in related fields, or 2 or more years of demonstrated experience in:
Delivering basic life skills/essential work skills programs; facilitating group-based workshops within the WorkBC framework, evaluating curriculum, teaching methodologies, and case-management referral processes
Working with individuals with complex barriers and a broad range of cultural backgrounds
Job coaching, counselling, or mentoring clients
Conducting and interpreting clients’ needs assessments
Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
Building partnerships with employers, community agencies and other stakeholders
Current and satisfactory Criminal Record Check required
English communication skills, other languages are an asset
Experience evaluating curriculum
Knowledge of teaching methodologies and case-management referral processes
Cross-cultural communication skills
Experience facilitating group-based learning for adult learners
Cultural Awareness; ability to work with diverse groups
Ability to adapt teaching materials to meet the needs of clients
Able to build rapport with clients
Excellent interpersonal skills
Ability to work cooperatively in a team environment
Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
Excellent problem-solving, collaboration and organizational skills
Organized and able to set priorities and meet deadlines
Tactful, discrete, diplomatic, patient, flexible
Career Development Practitioner certified will be considered an asset
Experience with the Integrated Case Management (ICM) system will be considered an asset
HOURS:
Full-time (35 hours per week)
The successful candidate must be able to commute to the New Westminster WorkBC Centre at 2nd Floor, 519 7th St. New Westminster, British Columbia V3M 6A7
COMPENSATION: $28.58 - $29.25 per hour
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: Friday, August 4, 2026 at 4:30 pm
IMPORTANT NOTES:
MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2026 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
