Verified Job
Customer Support / TeleCaller
Employment Relations Consultant
Customer Support / TeleCaller
#36468
Remote / WFH
Auckland Council
Job Description
Influence strategic ER decisions
Enhance Auckland Council's ER processes
Join a supportive and collaborative team
He angitūtanga: The opportunity
Join Auckland Council as an Employment Relations Consultant and play a pivotal role in shaping the employment landscape within our organisation.
Reporting to the ER Manager you’ll be joining a team of dynamic and collaborative ER Consultants. You’ll provide expert advice and support to people leaders and employees, ensuring fair and consistent handling of employment relations cases.
This role offers a unique blend of strategic influence and hands-on involvement, making it an exciting and rewarding career move.
Day-to-day you could expect to work on:
Providing clear and pragmatic expert advice on a broad range of employment-related issues, including disciplinary action, conflict management, investigations, poor performance management, and restructures
Ensuring people leaders and relevant stakeholders are informed of all solution options and associated risks
Coordinating with stakeholders to gather necessary information and evidence for employment relations cases
Actively managing open cases to timely resolution and maintaining accurate case records
Coaching and developing people leaders' capability and knowledge of ER processes
Click here to view the Position Description.
He kōrero mōu: About you
You’re an experienced employment relations professional with a strong understanding of New Zealand employment legislation, case law, and contemporary ER practice. You bring sound judgement, a pragmatic approach, and the confidence to provide trusted advice in complex and sensitive situations.
Your strong interpersonal skills, situational awareness, and excellent written and verbal communication abilities enable you to build credibility and provide influential support to people leaders and key stakeholders. You’re experienced in navigating complex employment matters, providing guidance and support through formal workplace processes and achieving fair, balanced outcomes.
You thrive in dynamic environments, balancing competing priorities with resilience, adaptability, and a solutions-focused mindset. You enjoy working collaboratively, value strong relationships, and contribute positively as part of a team.
We will be looking for the following specific qualifications and experience:
A relevant tertiary qualification (ideally in Law, Human Resources, Employment Relations, or a related discipline)
Solid experience in employment relations roles within a complex environment, managing competing priorities and sensitive employment matters
Demonstrated experience supporting and leading formal employment matters, including investigations, disciplinary processes, and complex case management
Ngā āhuatanga kei a mātou: What we offer
This is a fantastic opportunity to deepen your employment relations expertise while influencing meaningful outcomes in a large and complex organisation. You’ll join a collaborative team environment where your advice and experience will make a genuine difference.
Applications close Monday, 22nd June 2026
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Enhance Auckland Council's ER processes
Join a supportive and collaborative team
He angitūtanga: The opportunity
Join Auckland Council as an Employment Relations Consultant and play a pivotal role in shaping the employment landscape within our organisation.
Reporting to the ER Manager you’ll be joining a team of dynamic and collaborative ER Consultants. You’ll provide expert advice and support to people leaders and employees, ensuring fair and consistent handling of employment relations cases.
This role offers a unique blend of strategic influence and hands-on involvement, making it an exciting and rewarding career move.
Day-to-day you could expect to work on:
Providing clear and pragmatic expert advice on a broad range of employment-related issues, including disciplinary action, conflict management, investigations, poor performance management, and restructures
Ensuring people leaders and relevant stakeholders are informed of all solution options and associated risks
Coordinating with stakeholders to gather necessary information and evidence for employment relations cases
Actively managing open cases to timely resolution and maintaining accurate case records
Coaching and developing people leaders' capability and knowledge of ER processes
Click here to view the Position Description.
He kōrero mōu: About you
You’re an experienced employment relations professional with a strong understanding of New Zealand employment legislation, case law, and contemporary ER practice. You bring sound judgement, a pragmatic approach, and the confidence to provide trusted advice in complex and sensitive situations.
Your strong interpersonal skills, situational awareness, and excellent written and verbal communication abilities enable you to build credibility and provide influential support to people leaders and key stakeholders. You’re experienced in navigating complex employment matters, providing guidance and support through formal workplace processes and achieving fair, balanced outcomes.
You thrive in dynamic environments, balancing competing priorities with resilience, adaptability, and a solutions-focused mindset. You enjoy working collaboratively, value strong relationships, and contribute positively as part of a team.
We will be looking for the following specific qualifications and experience:
A relevant tertiary qualification (ideally in Law, Human Resources, Employment Relations, or a related discipline)
Solid experience in employment relations roles within a complex environment, managing competing priorities and sensitive employment matters
Demonstrated experience supporting and leading formal employment matters, including investigations, disciplinary processes, and complex case management
Ngā āhuatanga kei a mātou: What we offer
This is a fantastic opportunity to deepen your employment relations expertise while influencing meaningful outcomes in a large and complex organisation. You’ll join a collaborative team environment where your advice and experience will make a genuine difference.
Applications close Monday, 22nd June 2026
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
