Verified Job
Customer Support / TeleCaller
Employment & Life Sustainment Advisor
Customer Support / TeleCaller
#673841
Remote / WFH
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Presentation skills
Communication skills
Do you have experience in Presentation skills?
Job details
Here’s how the job details align with your profile.
Pay
£31,000 - £34,000 a year
Job type
Permanent
Full-time
Location
Manchester
Benefits
Pulled from the full job description
Annual leave
Company pension
Full job description
Title: Employment & Life Sustainment Advisor (CleanStart)
Contract Type: Permanent, Full time, 35 hours per week
Salary: £31,000 per annum to £34,000 per annum (Regional salary), dependant on experience
Grade: 6
Reporting Office: Manchester, Trafford
Persona: Office Worker - contractual hours to be worked from reporting office
Closing Date: 3rd February 2026
Interviews will take place in person at our office on Thomas Street, Stretford
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
DBS - Enhanced with adult. While this role is subject to DBS clearance. We assess each application fairly and on its individual merits, taking into account the relevance of any disclosed information to the role.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Please click here for the role profile - Employment and Life Sustainment Advisor Role Profile.docx
Join our CleanStart Team at L&Q:
This is not a traditional employability role. As an Employment & Life Sustainment Advisor within L&Q’s CleanStart programme, you will work with individuals who are rebuilding their lives, people with complex histories, multiple barriers, and significant potential. Many are navigating the criminal justice system, trauma, neurodiversity, homelessness, or long-term exclusion from work.
Your role is to walk alongside them, combining challenge with compassion, structure with belief. You will be helping people not just get a job, but sustain employment, rebuild stability, and create a new future.
CleanStart is L&Q’s flagship social value and employment programme, delivering real, measurable impact by providing paid work, volunteering, mentoring, and intensive pastoral support to people furthest from the labour market.
You can learn more about the programme and its impact here: https://www.lqgroup.org.uk/cleanstart
This role sits at the heart of that mission.
Your impact in the role:
You will manage a caseload of clients with complex needs, taking ownership for:
Assessing risk, readiness, and support needs
Delivering tailored interventions and coaching
Navigating and brokering external support (housing, health, substance misuse, learning, justice partners)
Supporting onboarding into employment or volunteering
Contracting clear expectations, boundaries, and accountability
Coordinating multi-agency input and internal stakeholders
Maintaining robust case records, safeguarding, and compliance
Championing equality, inclusion, and dignity in every interaction
You will also play a key role in:
Promoting the CleanStart programme internally and externally
Building partnerships with employers and referral agencies
Telling the stories that demonstrate CleanStart’s impact
Supporting continuous improvement and service development
Who we’re looking for:
This role is for someone who is:
Experienced in supporting people with complex needs
Confident challenging behaviour while maintaining empathy
Skilled in case management, coaching, and risk assessment
Comfortable working with criminal justice partners and safeguarding frameworks
Organised, resilient, and able to work autonomously
Values-driven and motivated by long-term social impact
What you’ll bring:
A relevant qualification (e.g. Social Work, Counselling, Employability Practice) and or extensive experience working in a support capacity with vulnerable adults.
Experience in a support or advisory role
Strong communication skills across written, verbal, and digital channels
Confidence presenting, facilitating, and influencing stakeholders
A commitment to learning, reflective practice, and ethical working
Why join L&Q CleanStart?
Because this is work that matters. At L&Q, social value isn’t an add-on, it’s core to who we are. In this role, you’ll be part of a team that believes people can change, that employment can be transformative, and that lasting impact comes from doing the hard work well.
You’ll be supported, trusted, and empowered to make decisions, and you’ll see the difference your work makes in real lives, every day.
We recognise the value and insight that lived experience can bring, and we know that some of the most impactful people in this work are those who have navigated adversity themselves.
If you believe in second chances and are committed to supporting others to build a positive and sustainable future, we encourage you to apply.
For this post the successful candidate will need to apply for or be in possession of an Enhanced with adult Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Employment & Life Sustainment Advisor - 7471
Location: Manchester
Posted: 20/01/2026
Closing date: 03/02/2026
Closing time: 23:00
Here’s how the job qualifications align with your profile.
Skills
Presentation skills
Communication skills
Do you have experience in Presentation skills?
Job details
Here’s how the job details align with your profile.
Pay
£31,000 - £34,000 a year
Job type
Permanent
Full-time
Location
Manchester
Benefits
Pulled from the full job description
Annual leave
Company pension
Full job description
Title: Employment & Life Sustainment Advisor (CleanStart)
Contract Type: Permanent, Full time, 35 hours per week
Salary: £31,000 per annum to £34,000 per annum (Regional salary), dependant on experience
Grade: 6
Reporting Office: Manchester, Trafford
Persona: Office Worker - contractual hours to be worked from reporting office
Closing Date: 3rd February 2026
Interviews will take place in person at our office on Thomas Street, Stretford
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
DBS - Enhanced with adult. While this role is subject to DBS clearance. We assess each application fairly and on its individual merits, taking into account the relevance of any disclosed information to the role.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Please click here for the role profile - Employment and Life Sustainment Advisor Role Profile.docx
Join our CleanStart Team at L&Q:
This is not a traditional employability role. As an Employment & Life Sustainment Advisor within L&Q’s CleanStart programme, you will work with individuals who are rebuilding their lives, people with complex histories, multiple barriers, and significant potential. Many are navigating the criminal justice system, trauma, neurodiversity, homelessness, or long-term exclusion from work.
Your role is to walk alongside them, combining challenge with compassion, structure with belief. You will be helping people not just get a job, but sustain employment, rebuild stability, and create a new future.
CleanStart is L&Q’s flagship social value and employment programme, delivering real, measurable impact by providing paid work, volunteering, mentoring, and intensive pastoral support to people furthest from the labour market.
You can learn more about the programme and its impact here: https://www.lqgroup.org.uk/cleanstart
This role sits at the heart of that mission.
Your impact in the role:
You will manage a caseload of clients with complex needs, taking ownership for:
Assessing risk, readiness, and support needs
Delivering tailored interventions and coaching
Navigating and brokering external support (housing, health, substance misuse, learning, justice partners)
Supporting onboarding into employment or volunteering
Contracting clear expectations, boundaries, and accountability
Coordinating multi-agency input and internal stakeholders
Maintaining robust case records, safeguarding, and compliance
Championing equality, inclusion, and dignity in every interaction
You will also play a key role in:
Promoting the CleanStart programme internally and externally
Building partnerships with employers and referral agencies
Telling the stories that demonstrate CleanStart’s impact
Supporting continuous improvement and service development
Who we’re looking for:
This role is for someone who is:
Experienced in supporting people with complex needs
Confident challenging behaviour while maintaining empathy
Skilled in case management, coaching, and risk assessment
Comfortable working with criminal justice partners and safeguarding frameworks
Organised, resilient, and able to work autonomously
Values-driven and motivated by long-term social impact
What you’ll bring:
A relevant qualification (e.g. Social Work, Counselling, Employability Practice) and or extensive experience working in a support capacity with vulnerable adults.
Experience in a support or advisory role
Strong communication skills across written, verbal, and digital channels
Confidence presenting, facilitating, and influencing stakeholders
A commitment to learning, reflective practice, and ethical working
Why join L&Q CleanStart?
Because this is work that matters. At L&Q, social value isn’t an add-on, it’s core to who we are. In this role, you’ll be part of a team that believes people can change, that employment can be transformative, and that lasting impact comes from doing the hard work well.
You’ll be supported, trusted, and empowered to make decisions, and you’ll see the difference your work makes in real lives, every day.
We recognise the value and insight that lived experience can bring, and we know that some of the most impactful people in this work are those who have navigated adversity themselves.
If you believe in second chances and are committed to supporting others to build a positive and sustainable future, we encourage you to apply.
For this post the successful candidate will need to apply for or be in possession of an Enhanced with adult Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Employment & Life Sustainment Advisor - 7471
Location: Manchester
Posted: 20/01/2026
Closing date: 03/02/2026
Closing time: 23:00
