Employment Counsellor

Full job description
Employment Type: Full-Time (Permanent)
Department: Employment Settlement Services
Union: Included (CUPE Local 24+7)
Salary: $2+.00
File #: 25-ESS-06 (1 Open)
Posting Date: May 28, 2025
Posting Close: June 11, 2025

Position Summary

Reporting to the Manager, Culinary Training Program, the Employment Counsellor, Employment and Settlement Services will provide specialized support to program participants in their career and employment search. The employment counsellor , will be a valuable addition as we transition to assisting the most barriered individuals with Dixon Hall culinary training program. They will be working in close collaboration with other members of the Dixon Hall’s Employment and Settlement team.

Duties and Responsibilities
Manage a caseload of individuals/clients who may be identified, vulnerable and underrepresented, and supporting them in securing competitive employment across various sectors.
Conduct comprehensive assessments of clients' needs, strengths, and barriers to employment and settlement.
Develop individualized service plans outlining goals and steps for achieving employment and settlement.
Coordinate and monitor services and resources needed by clients.
Provide direct and personal ongoing support and follow-up to ensure clients are progressing toward their goals.
Maintain up-to-date case notes, progress reports and client files.
Support and assist participants in developing and implementing personalized career and employment action plans.
Connect clients with job training programs, educational opportunities, and apprenticeship placements.
Provide clients with referrals and access to employment, training, settlement services, volunteering, and community resources.
Provide information and referrals to housing, healthcare, education, and other community resources.
Assist clients with navigating legal and bureaucratic processes, such as obtaining work permits, social insurance numbers, and accessing social services.
Offer orientation sessions on cultural adaptation, rights and responsibilities, and community integration.
Facilitate support groups and workshops to build clients’ skills and confidence
Develop strategies to increase employment opportunities for clients
Meet annual and other targets as identified and set out by program funders
Work in collaboration with the Employment and Settlement team as well as teams within Housing Services, Shelter and Respite Services, and other departments at Dixon Hall when required.
Establish partnerships and work in close collaboration with service providers and community agencies.
Advocate for clients' rights and needs within various systems (e.g., legal, educational, healthcare).
Work to remove barriers and address systemic issues affecting clients' ability to settle and find employment.
Build and maintain a network of contacts in the community, including employers, service providers, and government agencies.
Participate in the development and evaluation of programs and services to ensure they meet clients' needs effectively.
Contribute to continuous improvement efforts by providing feedback and suggestions based on clients' experiences.
Demonstrate an understanding of, and sensitivity to, the cultural backgrounds and experiences of clients.
Incorporate culturally appropriate practices into service delivery.
Maintain employer/participant documentation and statistical data as required.
Attend weekly/ bi-weekly team meetings.
Other duties as required.

Qualifications
Bachelor’s degree in Social Work or a related field
Minimum 3 years of relevant experience working in a vocational/employment initiative.
Demonstrated experience with case management, employer outreach, and job development
Understanding and experience working with persons with mental health issues and individuals with multiple barriers.
Certification and experience in social work focusing on mental health (required).
Proven ability to manage a diverse caseload and develop tailored employment plans.
Strong knowledge of community resources and employment services.
Experience in job development and employer engagement is an asset.
Demonstrate knowledge of community agencies and their relevant programs and services.
Self-directed and independent; ability to work effectively as an interdisciplinary team and in collaboration with other community professionals.
Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing client situations and needs.
Strong interpersonal skills; the ability to work with a wide range of personality types; sensitivity to diversity
Excellent communication and outreach skills.
Applied computer skills (Microsoft Office, Client Information Systems, Web browsing).
Must be qualified to work in Canada legally for the employer.
Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
Must have up-to-date vaccinations against COVID-1+ with a vaccine that has been approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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