Email Support

As a Community Associate at Poshmark, your role is crucial in resolving order disputes and facilitating returns promptly. Your actions directly impact the buyer and seller experience on the platform, making it essential for you to tackle high volumes of complex disputes with the goal of creating a fair and straightforward experience for users. The ideal candidate for this role possesses the ability to spot inconsistencies, exercises strong decision-making skills, and showcases endless patience and positive energy. **Key Responsibilities:** - Review dispute cases filed by buyers - Respond to user support requests regarding dispute cases accurately and rapidly through email - Investigate all aspects of an order to assist in determining a resolution - Execute decisions to fairly resolve disputes following Poshmark's return policies - Become familiar with top fashion brands and designers - Educate users on Poshmark return policies and guidelines - Gain knowledge of the Poshmark community - Engage with Poshmark users in a friendly, helpful, and patient manner via email - Help with side projects and administrative support as needed **Qualifications Required:** - Bachelor's degree - At least one year of customer service experience preferred - Passionate about community and customer service - Excellent verbal and written communication skills - Flawless attention to detail and great organizational skills - A positive attitude with the ability to turn a negative into a positive - Believes that helping users is crucial to the growth and success of the company - Knowledge and/or background working with designer fashion brands a plus Poshmark is the leading fashion marketplace that empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds. If you are excited to contribute to a positive impact through your work and thrive in a dynamic environment, then this role at Poshmark is for you. As a Community Associate at Poshmark, your role is crucial in resolving order disputes and facilitating returns promptly. Your actions directly impact the buyer and seller experience on the platform, making it essential for you to tackle high volumes of complex disputes with the goal of creating a fair and straightforward experience for users. The ideal candidate for this role possesses the ability to spot inconsistencies, exercises strong decision-making skills, and showcases endless patience and positive energy. **Key Responsibilities:** - Review dispute cases filed by buyers - Respond to user support requests regarding dispute cases accurately and rapidly through email - Investigate all aspects of an order to assist in determining a resolution - Execute decisions to fairly resolve disputes following Poshmark's return policies - Become familiar with top fashion brands and designers - Educate users on Poshmark return policies and guidelines - Gain knowledge of the Poshmark community - Engage with Poshmark users in a friendly, helpful, and patient manner via email - Help with side projects and administrative support as needed **Qualifications Required:** - Bachelor's degree - At least one year of customer service experience preferred - Passionate about community and customer service - Excellent verbal and written communication skills - Flawless attention to detail and great organizational skills - A positive attitude with the ability to turn a negative into a positive - Believes that helping users is crucial to the growth and success of the company - Knowledge and/or background working with designer fashion brands a plus Poshmark is the leading fashion marketplace that empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds. If you are excited to contribute to a positive impact through your work and thrive in a dynamic environment, then this role at Poshmark is for you.