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Electronics Technician Executive
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#239200
Full Time
Job Description
Job Description
The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.
Salary –Salary should not be a constrain for a good resource
Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Functional Area – Hardware Support Department
Role – Hardware Support Engineer
Employment Type - Permanent Job, Full Time
Work location - Mumbai [Borivali]
Client Site Visit / Field Visit - Yes
Job Role:-
l Installation & Commissioning of Hardware Products with Software at the client site.
l Troubleshooting of the Hardware Devices as well as Software, providing necessary hardware support at Client site.
l Solving networking issue
l Respond to clients queries on telephone or the web as and when required
l Manage relationships with clients
l Work with cross-functional & Coordinate with technical teams as and when required
Requirements:
l ITI / Diploma in Electronics and Communication
l Minimum 1 – 2 years of exp in hardware support & installation of access control systems
l Should be good with English Communication
l Should be Logically Strong & should be able to grasp client’s requirements about the product
l Must have experience in providing Service oriented Solutions
Desired Personality traits
l Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
l Technically & Logically Strong
l Strong Analytics, problem solving & Interpersonal Skills
l Strong work ethics and sense of commitment
l Ability to balance multiple priorities
Key Result Areas
l Customer Satisfaction of assigned clients
l Problem & query analysis, understanding & Solving
Key Performance Indicators
l Prompt, responsive, responsible and friendly approach to client situations
l Zero customer complaints
l Client Feedback
The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.
Salary –Salary should not be a constrain for a good resource
Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Functional Area – Hardware Support Department
Role – Hardware Support Engineer
Employment Type - Permanent Job, Full Time
Work location - Mumbai [Borivali]
Client Site Visit / Field Visit - Yes
Job Role:-
l Installation & Commissioning of Hardware Products with Software at the client site.
l Troubleshooting of the Hardware Devices as well as Software, providing necessary hardware support at Client site.
l Solving networking issue
l Respond to clients queries on telephone or the web as and when required
l Manage relationships with clients
l Work with cross-functional & Coordinate with technical teams as and when required
Requirements:
l ITI / Diploma in Electronics and Communication
l Minimum 1 – 2 years of exp in hardware support & installation of access control systems
l Should be good with English Communication
l Should be Logically Strong & should be able to grasp client’s requirements about the product
l Must have experience in providing Service oriented Solutions
Desired Personality traits
l Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
l Technically & Logically Strong
l Strong Analytics, problem solving & Interpersonal Skills
l Strong work ethics and sense of commitment
l Ability to balance multiple priorities
Key Result Areas
l Customer Satisfaction of assigned clients
l Problem & query analysis, understanding & Solving
Key Performance Indicators
l Prompt, responsive, responsible and friendly approach to client situations
l Zero customer complaints
l Client Feedback
