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Customer Support / TeleCaller
EL2 Register
Customer Support / TeleCaller
#700225
Remote / WFH
Job Description
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EL2 Registrar
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People also searched:
Employers: Post a Job
Applications Close: 12/04/2026 11:45 PM
Occupation: Registry
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time
Are you looking for a role that provides meaningful and diverse work and offers genuine career growth? If so, the Administrative Review Tribunal is the place for you
The Administrative Review Tribunal (ART) is currently seeking applications for Registrars on an ongoing basis.
These full-time flexible positions can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
Remuneration: The annual salary range for the position is EL2 $145,680 - $165,622 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Reporting to the EL2 Registrar Lead, Registrars exercise delegated powers and manage and resolve more complex cases. As a Registrar you may assist with the design and implementation of targeted case management strategies for particular caseloads, and lead or contribute to national quality improvement projects.
The Registrars team is responsible for managing applications for review (cases) from lodgement through to finalisation, or readiness for hearing by Tribunal members. Registrars at various APS levels exercise functions or powers related to the management of cases as authorised by the President of the Tribunal or the ART Act.
About you:
To be successful you will have:
Demonstrated ability to work as a member of a team in a culture of collaboration, and model standards of behaviour in line with APS Values, APS Employment Principles and APS Code of Conduct.
Demonstrated ability to manage and implement change, identify opportunities for improvement, and to promote a positive approach to dealing with uncertainty and ambiguity.
Strong negotiation and communication skills, including the ability to communicate complex information clearly, make persuasive recommendations, and adapt to the needs of different audiences.
Demonstrated ability to exercise sound judgment and analytical and problem-solving skills, including the ability to interpret and apply legislation.
Proven capacity to deliver results, successfully lead or deliver complex projects, develop creative solutions and to manage risks appropriately.
Demonstrated capacity to establish and maintain productive relationships with a variety of stakeholders, work collaboratively to achieve outcomes, and negotiate successfully.
An in-depth understanding, or the ability to quickly acquire an in-depth understanding, of the Tribunal’s legislative and policy context, particularly in relation to the delivery of case management services to diverse users.
Qualifications/Experience
Essential:
A degree from a university, or an educational of a similar standing, in the field of law, or
An educational qualification, or training and experience, related to dispute resolution, or
Experience related to one or more functions or powers of the Tribunal.
Desirable:
Accreditation as a mediator under the Australian Mediator and Dispute Resolution Accreditation Standards, or equivalent experience in conducting resolution processes in a high-volume dispute or complaint setting.
Eligibility:
Australian Citizenship.
Requirement to undertake an Australian Federal Police Check and a Health Assessment.
Security Clearance - Have or be eligible to achieve a Baseline Security Clearance.
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
flexible working options and remote working to support you with your commitments outside of work.
competitive salary including generous superannuation employer contribution of 15.4%
salary packaging options
supportive career development opportunities
access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Employee Assistance Program for you and your family
positive and inclusive culture.
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of role, referring to the Position Description.
Applications close: Sunday 12 April 2026 at 11:45pm (AEST)
Should you wish to discuss this position, please contact:
Name: Chelsey Hamilton
Title: Executive Support Officer
Tel: 0450 138 690
Email: Chelsey.Hamilton@art.gov.au
Please contact the Talent team on (02) 9276 5443 or recruitment@art.gov.au should you require assistance with accessing our website or with lodging your application.
NO AGENCIES PLEASE
We are a Circle Back Initiative Employer and commit to responding to every applicant.
Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Attachments:
EL2 Registrar PD.pdf
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
0 jobs
Enthusiastic & Inspiring Primary Tutors
Kip McGrath
Flynn ACT 2615
Visited 8 days ago
Enthusiastic & Inspiring Early Childhood and Primary Tutor/Assessor
Kip McGrath
Belconnen ACT 2616
Enthusiastic & Inspiring Secondary English and Maths Tutors
Kip McGrath
Flynn ACT 2615
Visited 8 days ago
APS6 - Digital Accessibility & Assistive Technology Officer, Strategic, Architecture Cyber Security
Australian Department of Infrastructure and...
Canberra ACT
Annual leave
Casual Sales Assistant - Tuggeranong, ACT
Ally Fashion
Tuggeranong ACT 2900
Referral program
Employee discount
Part Time Sales Assistant - Tuggeranong, ACT
Ally Fashion
Tuggeranong ACT 2900
Referral program
Employee discount
Assistant Manager
Accor Apartments & Realty
Braddon ACT 2612
Systems Accounting Officer
Omni Executive
Canberra ACT
Visited 4 days ago
Internal Auditor
Accor Apartments & Realty
Canberra ACT
Visited 8 days ago
Finance Care Partner
LDK Healthcare
Canberra ACT
Government Affairs Manager
Chartered Accountants ANZ
Canberra ACT
Property Manager
Accor Apartments & Realty
Canberra ACT
Work from home
Head of HSEQ
Benmax
Canberra ACT
Relocation assistance
Company car
Visited 6 days ago
Guest Service Agent
Accor Apartments & Realty
Canberra ACT 2601
Inclusive Employment Manager - Mental Health Specialist
ORS
Mitchell ACT 2911
Parental leave
Talent Acquisition Partner - AUS010302
Electro Optic Systems Pty Ltd
Canberra ACT
Quality Coordinator
Seymour Whyte
Canberra ACT
Parental leave
Gym membership
Insurance services
Employee assistance program
Birthday leave
Experienced HR/HC local driver
Tony Innaimo Transport
Canberra ACT
Junior Export Controls Officer - AUS010216
Electro Optic Systems Pty Ltd
Canberra ACT
Sales Assistant GAZMAN Woden
GAZMAN
Phillip ACT
Account Manager, Merchants
GWA Group
Kingston ACT
Country Road - Concession Manager - David Jones Canberra - ACT
Country Road Group
Canberra ACT
On-the-job training
BPM Technical Architecture Leader
Showtime Consulting
Canberra ACT 2601
View similar jobs with this employer
EL2 Registrar
Administrative Review Tribunal
Greater Canberra ACT
Employee assistance program
Salary packaging
Retail Delivery Manager
QIC Limited
Canberra ACT
People also searched:
Employers: Post a Job
Applications Close: 12/04/2026 11:45 PM
Occupation: Registry
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time
Are you looking for a role that provides meaningful and diverse work and offers genuine career growth? If so, the Administrative Review Tribunal is the place for you
The Administrative Review Tribunal (ART) is currently seeking applications for Registrars on an ongoing basis.
These full-time flexible positions can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
Remuneration: The annual salary range for the position is EL2 $145,680 - $165,622 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
Reporting to the EL2 Registrar Lead, Registrars exercise delegated powers and manage and resolve more complex cases. As a Registrar you may assist with the design and implementation of targeted case management strategies for particular caseloads, and lead or contribute to national quality improvement projects.
The Registrars team is responsible for managing applications for review (cases) from lodgement through to finalisation, or readiness for hearing by Tribunal members. Registrars at various APS levels exercise functions or powers related to the management of cases as authorised by the President of the Tribunal or the ART Act.
About you:
To be successful you will have:
Demonstrated ability to work as a member of a team in a culture of collaboration, and model standards of behaviour in line with APS Values, APS Employment Principles and APS Code of Conduct.
Demonstrated ability to manage and implement change, identify opportunities for improvement, and to promote a positive approach to dealing with uncertainty and ambiguity.
Strong negotiation and communication skills, including the ability to communicate complex information clearly, make persuasive recommendations, and adapt to the needs of different audiences.
Demonstrated ability to exercise sound judgment and analytical and problem-solving skills, including the ability to interpret and apply legislation.
Proven capacity to deliver results, successfully lead or deliver complex projects, develop creative solutions and to manage risks appropriately.
Demonstrated capacity to establish and maintain productive relationships with a variety of stakeholders, work collaboratively to achieve outcomes, and negotiate successfully.
An in-depth understanding, or the ability to quickly acquire an in-depth understanding, of the Tribunal’s legislative and policy context, particularly in relation to the delivery of case management services to diverse users.
Qualifications/Experience
Essential:
A degree from a university, or an educational of a similar standing, in the field of law, or
An educational qualification, or training and experience, related to dispute resolution, or
Experience related to one or more functions or powers of the Tribunal.
Desirable:
Accreditation as a mediator under the Australian Mediator and Dispute Resolution Accreditation Standards, or equivalent experience in conducting resolution processes in a high-volume dispute or complaint setting.
Eligibility:
Australian Citizenship.
Requirement to undertake an Australian Federal Police Check and a Health Assessment.
Security Clearance - Have or be eligible to achieve a Baseline Security Clearance.
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
flexible working options and remote working to support you with your commitments outside of work.
competitive salary including generous superannuation employer contribution of 15.4%
salary packaging options
supportive career development opportunities
access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Employee Assistance Program for you and your family
positive and inclusive culture.
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of role, referring to the Position Description.
Applications close: Sunday 12 April 2026 at 11:45pm (AEST)
Should you wish to discuss this position, please contact:
Name: Chelsey Hamilton
Title: Executive Support Officer
Tel: 0450 138 690
Email: Chelsey.Hamilton@art.gov.au
Please contact the Talent team on (02) 9276 5443 or recruitment@art.gov.au should you require assistance with accessing our website or with lodging your application.
NO AGENCIES PLEASE
We are a Circle Back Initiative Employer and commit to responding to every applicant.
Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Attachments:
EL2 Registrar PD.pdf
