Verified Job
Customer Support / TeleCaller
Edge Live Solution Engineer
Customer Support / TeleCaller
#366506
Remote / WFH
Job Description
As a part of the ‘Industrial Products Business’, Heating India is the flagship business of our organization. The business offers a wide range of solutions to meet both process heat and power applications by way of Steam boilers, Thermal Oil Heaters, Hot Water Generators, Hot Air Generators, and Engine Waste Heat Recovery. With its manufacturing strength and technology know-how, the Heating business has helped the company with several innovations to support our clients. Through the services arm, Heating offers spares, retrofit & revamp, branded services & Digital solutions.
Job Title: Solution Engineer – Edge Live – IIoT Business
Division: Industrial Products-Heating
Department: Services
Experience: 2 to 4 years
Grade: P4/P3
Qualification: B.E (Mechanical)
No of Vacancies: 1
Location: Eco House, Pune
Reporting To: Head- IIoT Business
Brief Job Description: To analyze IIoT data and communicate to concerned customers for performance improvement. To support subscription renewal business through customer delight.
Critical Competencies of the job
• Technical experience: boiler/heater operation and maintenance
• Using excel/R/Python being able to collect, clean, and analyze datasets to identify trends and insights.
• Knowledge of heat & mass transfer, and basic engineering principles.
• Good verbal and written-English communication for interacting with customers.
• Ability to learn fast.
Role & Responsibilities:
Functional:
• Monitor data from IoT Assets (Boilers and Heaters).
• Analysing data from boilers/heaters, gauging performance, and suggest improvements for better performance.
• Observing for any kind of abnormalities in the system using data.
• Creating visualizations and reports to communicate insights to stakeholders and team members.
• Interacting with customers: suggesting actionable recommendations, and reporting abnormalities and their possible consequences. Prepare performance reports, detecting abnormalities if any, for these assets on a weekly basis.
• Perform case studies with data-based-investigations on connected Assets.
Behavioral:
• Strong work ethic.
• Dependable & Diligent
• Exceptional attention to detail.
• Teamwork.
• Ability to follow directions and procedures
Job Title: Solution Engineer – Edge Live – IIoT Business
Division: Industrial Products-Heating
Department: Services
Experience: 2 to 4 years
Grade: P4/P3
Qualification: B.E (Mechanical)
No of Vacancies: 1
Location: Eco House, Pune
Reporting To: Head- IIoT Business
Brief Job Description: To analyze IIoT data and communicate to concerned customers for performance improvement. To support subscription renewal business through customer delight.
Critical Competencies of the job
• Technical experience: boiler/heater operation and maintenance
• Using excel/R/Python being able to collect, clean, and analyze datasets to identify trends and insights.
• Knowledge of heat & mass transfer, and basic engineering principles.
• Good verbal and written-English communication for interacting with customers.
• Ability to learn fast.
Role & Responsibilities:
Functional:
• Monitor data from IoT Assets (Boilers and Heaters).
• Analysing data from boilers/heaters, gauging performance, and suggest improvements for better performance.
• Observing for any kind of abnormalities in the system using data.
• Creating visualizations and reports to communicate insights to stakeholders and team members.
• Interacting with customers: suggesting actionable recommendations, and reporting abnormalities and their possible consequences. Prepare performance reports, detecting abnormalities if any, for these assets on a weekly basis.
• Perform case studies with data-based-investigations on connected Assets.
Behavioral:
• Strong work ethic.
• Dependable & Diligent
• Exceptional attention to detail.
• Teamwork.
• Ability to follow directions and procedures
