Verified Job
Graphic / Web Designer
E-Commerce and Platform Operations Lead- job post United Nations Development Programme (UNDP)
Graphic / Web Designer
#786749
Remote / WFH
United Nations Development Programme (UNDP)
Job Description
Full job description
The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security, facilitation and environmental protection. To that effect, ICAO is a knowledge-based organization engaged activities to manage and disseminate specialized international Civil Aviation standards, guidance and related knowledge products, while providing holistic support to States to help them achieve compliance with ICAO SARPs.
The Capacity Building and Implementation (CDI) Bureau is responsible for the No Country Left Behind (NCLB) strategic goal of ICAO. The Bureau offers needs-based implementation support to States through projects and innovative products to assist them in implementing effective and sustainable solutions that address their specific needs and challenges. The Bureau is also responsible for the Organization’s revenue-generating activities, offering a portfolio of products and services that respond to the evolving needs of States and other stakeholders, while supporting financial sustainability and long-term organizational effectiveness.
Within CDI, the E-Commerce and Publications Sales Unit (ECP) is responsible for all technical and operational aspects of the ICAO ecommerce platform as well as the sales and distribution of ICAO publications and products. The unit helps ensure that publications and related business services are effectively managed across product ownership, sales and licensing models, operational delivery, customer support, and supporting business processes and platforms
The incumbent reports directly to the Head, the E-Commerce and Publications Sales Unit (ECP) and leads the day-to-day e-commerce and platform operations area within the Unit. The incumbent is responsible for coordinating the operational management of the ICAO Store and related digital sales processes, including catalogue and product information management, storefront content, product setup, order-flow support, platform administration, and coordination with customer service, product delivery, finance-related processes, technical teams, and external service providers. The incumbent acts as the primary operational focal point for ensuring that products and services are accurately represented in the e-commerce platform and that related operational workflows support reliable digital sales, fulfilment, customer support, and service continuity. The role provides practical operational leadership to staff and resources supporting e-commerce and platform activities, helping ensure that day-to-day work is coordinated, issues are followed through, and process improvements are identified and implemented. The incumbent is expected to exercise judgement and initiative in resolving operational issues, supporting a user-friendly digital purchasing experience, and bringing only complex, cross-functional, or policy sensitive matters to the Head of the Unit for review or resolution.
Major Duties and Responsibilities
Function 1 (incl. Expected results)
Leads e-commerce and platform operations for the ICAO Store, achieving results such as:
Act as the operational focal point for the timely and accurate setup, production and placement of product and service information on the eCommerce platform to support a clear, reliable, and user-friendly browsing/buying experience;
Liaise with product owners, business stakeholders, and relevant senior-level staff regarding new or updated products/services to be made available through the eCommerce site;
The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security, facilitation and environmental protection. To that effect, ICAO is a knowledge-based organization engaged activities to manage and disseminate specialized international Civil Aviation standards, guidance and related knowledge products, while providing holistic support to States to help them achieve compliance with ICAO SARPs.
The Capacity Building and Implementation (CDI) Bureau is responsible for the No Country Left Behind (NCLB) strategic goal of ICAO. The Bureau offers needs-based implementation support to States through projects and innovative products to assist them in implementing effective and sustainable solutions that address their specific needs and challenges. The Bureau is also responsible for the Organization’s revenue-generating activities, offering a portfolio of products and services that respond to the evolving needs of States and other stakeholders, while supporting financial sustainability and long-term organizational effectiveness.
Within CDI, the E-Commerce and Publications Sales Unit (ECP) is responsible for all technical and operational aspects of the ICAO ecommerce platform as well as the sales and distribution of ICAO publications and products. The unit helps ensure that publications and related business services are effectively managed across product ownership, sales and licensing models, operational delivery, customer support, and supporting business processes and platforms
The incumbent reports directly to the Head, the E-Commerce and Publications Sales Unit (ECP) and leads the day-to-day e-commerce and platform operations area within the Unit. The incumbent is responsible for coordinating the operational management of the ICAO Store and related digital sales processes, including catalogue and product information management, storefront content, product setup, order-flow support, platform administration, and coordination with customer service, product delivery, finance-related processes, technical teams, and external service providers. The incumbent acts as the primary operational focal point for ensuring that products and services are accurately represented in the e-commerce platform and that related operational workflows support reliable digital sales, fulfilment, customer support, and service continuity. The role provides practical operational leadership to staff and resources supporting e-commerce and platform activities, helping ensure that day-to-day work is coordinated, issues are followed through, and process improvements are identified and implemented. The incumbent is expected to exercise judgement and initiative in resolving operational issues, supporting a user-friendly digital purchasing experience, and bringing only complex, cross-functional, or policy sensitive matters to the Head of the Unit for review or resolution.
Major Duties and Responsibilities
Function 1 (incl. Expected results)
Leads e-commerce and platform operations for the ICAO Store, achieving results such as:
Act as the operational focal point for the timely and accurate setup, production and placement of product and service information on the eCommerce platform to support a clear, reliable, and user-friendly browsing/buying experience;
Liaise with product owners, business stakeholders, and relevant senior-level staff regarding new or updated products/services to be made available through the eCommerce site;
