Verified Job
IT / Software / Data Analyst
Dynamics 365 Application Support Analyst, F&O- job post Golf Town
IT / Software / Data Analyst
#804310
Remote / WFH
Golf Town
Job Description
Full job description
Sporting Life Group is a proudly Canadian family of retail banners, Sporting Life, Golf Town, and Team Town Sports, united by a shared passion for sport and active living.
From individual pursuits to team sports, we offer the best equipment, expert services, and experiences to help Canadians play, move, and live well.
Why Work Here?
Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
A salary between the range of $85,000 - $100,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.
What You'll Do;
As a Application Support Analyst, you will be responsible for supporting the stability and day-to-day operation of Sporting Life Group's ERP Microsoft Dynamics 365 F&O (D365 F&O) and integrated retail systems by monitoring system health, resolving incidents, supporting batch and integration processes, and ensuring data integrity across core retail ERP modules.
Within this role you will partner closely with business, functional, and technical teams to troubleshoot issues, support releases, and maintain reliable operations during peak retail periods, requiring strong ERP knowledge, SQL skills, and an understanding of retail business processes.
Conduct daily health checks and continuous monitoring of SLG ERP applications and integrated systems to ensure optimal performance and availability.
Address and resolve support tickets in a timely manner, adhering to established Service Level Agreements (SLAs).
Troubleshoot application and integration issues, performing root cause analysis and implementing corrective actions as needed.
Serve as a key communication link between business users, functional teams, developers, and technical support groups, facilitating effective collaboration and problem resolution.
Raise complex problems to appropriate technology and business teams, escalating as necessary to ensure resolution.
Sporting Life Group is a proudly Canadian family of retail banners, Sporting Life, Golf Town, and Team Town Sports, united by a shared passion for sport and active living.
From individual pursuits to team sports, we offer the best equipment, expert services, and experiences to help Canadians play, move, and live well.
Why Work Here?
Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
A salary between the range of $85,000 - $100,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.
What You'll Do;
As a Application Support Analyst, you will be responsible for supporting the stability and day-to-day operation of Sporting Life Group's ERP Microsoft Dynamics 365 F&O (D365 F&O) and integrated retail systems by monitoring system health, resolving incidents, supporting batch and integration processes, and ensuring data integrity across core retail ERP modules.
Within this role you will partner closely with business, functional, and technical teams to troubleshoot issues, support releases, and maintain reliable operations during peak retail periods, requiring strong ERP knowledge, SQL skills, and an understanding of retail business processes.
Conduct daily health checks and continuous monitoring of SLG ERP applications and integrated systems to ensure optimal performance and availability.
Address and resolve support tickets in a timely manner, adhering to established Service Level Agreements (SLAs).
Troubleshoot application and integration issues, performing root cause analysis and implementing corrective actions as needed.
Serve as a key communication link between business users, functional teams, developers, and technical support groups, facilitating effective collaboration and problem resolution.
Raise complex problems to appropriate technology and business teams, escalating as necessary to ensure resolution.
