Duty Manager

Capitalland Limited is a well-established, Auckland-based KTV and entertainment venue, providing our customers with a vibrant, safe, and enjoyable karaoke experience. We are now seeking an experienced, motivated Duty Manager to join our team and help deliver high standards of customer service and operational excellence.

Key Responsibilities:

Supervise day-to-day operations of the KTV venue to ensure a smooth and safe environment for customers and staff.

Oversee the front-of-house team, providing leadership, guidance, and training to maintain excellent service standards.

Monitor the sale and supply of alcohol in line with New Zealand licensing laws and company policies.

Handle customer enquiries and professionally resolve any issues or complaints.

Ensure health and safety, fire safety, and security procedures are followed at all times.

Assist with stock control, cash handling, and end-of-day reconciliation.

Liaise with senior management to report on daily operations and identify areas for improvement.


Key Requirements:

A successful candidate should have a minimum relevant qualification at NZQF level 4, or have at least 2 years of relevant work experience, or have a bachelor's degree in any discipline.
Valid LCQ (License Controller Qualification) and Manager’s Certificate (or willingness to obtain).

Excellent communication and interpersonal skills with the ability to lead and motivate a team.

Flexibility to work evenings, weekends, and public holidays as required.

Reliable, well-organised and able to work well under pressure.


Applicants for this position should have NZ residence or a valid NZ work visa. Please tell us your visa status when applying for this role. Read more