Verified Job
Marketing
Duty Manager
Marketing
#386952
Remote / WFH
Job Description
ocations: Jaipur
Your Role:
As a Front Office Duty Manager, you are responsible for the smooth and efficient operation of the front office department at the hotel. Responsibilities will include:
• Overseeing the front office during a specific shift, ensuring proper staffing and coverage.
• Ensuring a high level of guest satisfaction by handling guest inquiries, requests, and concerns.
• Managing the check-in and check-out process, including room assignments, billing, and key handling.
• Supervising front desk staff, including receptionists, concierge, bellboys, and night auditors.
• Providing training and guidance to front office staff to ensure they follow hotel policies and deliver excellent customer service.
• Acting as the point of contact for emergency situations and implementing established procedures, such as fire or evacuation protocols.
Your Role:
As a Front Office Duty Manager, you are responsible for the smooth and efficient operation of the front office department at the hotel. Responsibilities will include:
• Overseeing the front office during a specific shift, ensuring proper staffing and coverage.
• Ensuring a high level of guest satisfaction by handling guest inquiries, requests, and concerns.
• Managing the check-in and check-out process, including room assignments, billing, and key handling.
• Supervising front desk staff, including receptionists, concierge, bellboys, and night auditors.
• Providing training and guidance to front office staff to ensure they follow hotel policies and deliver excellent customer service.
• Acting as the point of contact for emergency situations and implementing established procedures, such as fire or evacuation protocols.
