Domestic BPO Customer support associate freshers

Dear Aspirant,

Greetings from Black and White Business Solutions,

Free Job Placement

One day Interview Process

Looking out for candidates who can talk Kannada , Hindi and Telugu fluently

Joining Bonus of 20k to candidates and 4 weeks free accommodation for candidates who relocates to Chennai. Work From Office.

For more information

Contact HR Lakshman +742675454

Email to HIDDEN TEXT

Roles and Responsibilities :
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.

Requirements and Skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
Benefits :
• Day Shift
• Day Shift
• Free Accommodation
• joining Bonus
• Attractive incentives

Location : Chennai / Bangalore